Manager CRM

2 weeks ago


Dubai, United Arab Emirates Delivery Hero SE Full time
  • Role within Regional Marketing across 8 markets

  • Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality

  • Responsible for managing request intake process to improve efficiency and adherence to SLAs

  • Responsible for campaign Quality Assurance process and tracking of errors

  • Iterate ways of working and intake process based on learnings

  • Responsible for managing workload distribution between team members

  • Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices

  • Identify new innovations and new mechanics to launch more engaging campaigns through Braze

  • Provide subject matter expertise to launch complex campaigns on Braze

  • Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements

  • Identify and implement opportunities to automate recurrent campaigns

  • Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains)


What you need to be successful


What Did We Order?

  • People management experience

  • Subject matter expertise and deep experience using Braze

  • Experience working with Agile models for delivery

  • At least 7 years of experience

  • Strong stakeholder management to set expectations and pushback requests from markets

  • Experience in fast paced Digital/Start Up environment delivering high volume of campaigns


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