Manager CRM
2 weeks ago
Role within Regional Marketing across 8 markets
Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality
Responsible for managing request intake process to improve efficiency and adherence to SLAs
Responsible for campaign Quality Assurance process and tracking of errors
Iterate ways of working and intake process based on learnings
Responsible for managing workload distribution between team members
Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices
Identify new innovations and new mechanics to launch more engaging campaigns through Braze
Provide subject matter expertise to launch complex campaigns on Braze
Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements
Identify and implement opportunities to automate recurrent campaigns
Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains)
What you need to be successful
What Did We Order?
People management experience
Subject matter expertise and deep experience using Braze
Experience working with Agile models for delivery
At least 7 years of experience
Strong stakeholder management to set expectations and pushback requests from markets
Experience in fast paced Digital/Start Up environment delivering high volume of campaigns
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