CRM Executive

2 weeks ago


Dubai, United Arab Emirates Shuraa Business Setup Full time

**Job Description - CRM Specialist**

**Job brief**:
**Roles and Responsibilities**:
1. Zoho CRM Customization: Lead the customization of Zoho CRM to align with the digital marketing team's objectives, ensuring optimal functionality and user experience.

2. Data Management: Data entry, integration, cleansing, and maintenance within the CRM system, ensuring accuracy and completeness of customer information for effective marketing campaigns.

3. Campaign Integration: Collaborate with the digital marketing team to integrate CRM data seamlessly into marketing campaigns, enabling targeted and personalized communication with our audience.

4. Workflow Automation: Develop and implement workflow automation processes within Zoho CRM to streamline routine tasks, enhance efficiency, and improve overall team productivity.

5. User Training: Conduct training sessions for digital marketing team members on Zoho CRM functionalities, ensuring team members are proficient in utilizing the CRM tools effectively.

6. Reporting and Analytics: Generate and analyze CRM reports to provide insights into customer behavior, campaign performance, and other relevant metrics, enabling data-driven decision-making.

7. Continuous Improvement: Stay updated on Zoho CRM features and industry best practices, proposing and implementing enhancements to optimize CRM usage and support evolving digital marketing strategies.

**Qualifications**:
1. Bachelor's degree in Marketing, Business, or a related field.

2. 1 to 2 years of hands-on experience with Zoho/Salesforce/Hubspot CRM.

3. Proven track record of successfully integrating CRM data into digital marketing campaigns to drive measurable results.

4. Familiarity with Google Analytics and web analysis tools.

5. Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.

6. Detail-oriented with a focus on data accuracy and consistency.

7. Ability to adapt to a dynamic work environment and contribute proactively to process improvements.

If you meet these qualifications and are passionate about leveraging CRM technology to elevate digital marketing efforts, we encourage you to apply.

**Salary**: From AED4,000.00 per month

**Experience**:

- CRM: 1 year (required)


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