Manager Retail Operations

2 months ago


Dubai, United Arab Emirates Adidas Dubai Full time
  • Collaborate with the EM Retail management team to ensure the effective implementation of EM priorities – with emphasis on RFID implementation.
  • Cooperate cross-functionally with Store Operations. Hub Retail. Tech, Merchandising, SCM, IT, Finance and Back Office functions in Hub and Cluster.
  • Prepare and handle SIT and UAT stages in terms of project management and hardware management.
  • Manage and drive the pilot for RFID and then implement the developed key initiatives across the Market in consultation with business partners such as Retail Directors, District Managers etc.
  • Organize and facilitate the required meetings to inform and motivate the organization for the assigned key initiative(s).
  • Document the developed know-how related to the assigned key initiative(s) and make it easily available for the organization.
  • Create learning content for involved teams and manage updates and improvements.
  • Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solutions.
  • Drive an appropriate Change Management Strategy by developing the Master Plan for change and initiating Change Management in the market organization.
  • Check and review all existing policies and standards (internal and external) and provide necessary updates on a regular basis according to new systems and tools.
  • Prepare new guidelines for respective markets/districts based on Market EM requests.
  • Manage the processes that identifies and implements significant improvement opportunities to support the digitalization of Back of House and Back Office
  • Develop standards of performance, tools and services based on process innovation and best-in-class practices for Digitalization in Back of House.
  • Manage and coordinate the development and testing of new processes and procedures
  • Increase the productivity of BoH operations such as Omni Channel services, delivery processes and monitoring agreed KPIs and providing timely feedback to impact positive results.
  • Work closely with Process Improvement FoH and Digital teams to create a holistic store ecosystem benefiting from reciprocal interaction between FoH and BoH operations, tools and services.
  • Work with ongoing requests and demands for improvements and lead the process of fixing current issues.


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