Retail Operations Manager

4 weeks ago


dubai, United Arab Emirates Mackenzie Jones Full time
My client is a leading fashion and lifestyle retail distribution company present in the Middle East and North Africa, managing more than 32 international brands. Due to expansion a number of retail roles have become available both with their HQ and retail stores.My client is currently recruiting for a Retail Operations Manager. The purpose of this role is to manage retail operations by managing and running the stores professionally, profitably, with high standards of quality and with focus on maximum utilization of resources, in order to meet the operational and sales targets of the organization.Responsibilities shall include the following-Manage the store operations for UAE & Bahrain stores in order that stores are run profitably and within the brand guidelines• Creating and maintaining standard operating procedures• Conducting inventories and store audits• Setting and monitoring KPI’s. Drive sales in the stores in order to meet the targets of the organization by developing and growing a customer focused approach within stores, understanding competition and keeping the store staff focused on the targets.• Providing feedback on the merchandising, pricing and buying• Monitoring stock• Generating mystery shopper scores• Ensure HSE standards are met without exceptionHR, Training & Employee Development• Lead and motivate the team, develop team spirit in order to achieve a forward looking, fully aligned workforce• Conduct performance appraisals to ensure employees are aware of their strengths and developed in their areas of weakness• Support the recruitment process of store based roles, ensuring the right caliber of employees are being hired.• Address disciplinary issues in line with the process laid down by HR so that the orgnaisation is fair in its treatment• Create and maintain in-house training material and conduct trainings, both soft skills and product relatedJob Category Human Resources
Candidates must have 5 years’ experience within retail and at least 2 years within a similar role. You should have a positive, energetic & self-motivated personality. Knowledge of local cultures and sensitivities, understanding of the competition within the regional market and understanding of fashion and trends etc are all basic requirements.
About The Company Mackenzie Jones Middle East has decades of HR, Marketing, Finance & Accounting, Sales, Secretarial & Business Support, Management Consulting and Engineering recruitment expertise. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.So we always listen, constantly learn, occasionally challenge and frequently advise. It’s all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.We’re growing rapidly because people appreciate our honesty, commitment and results.Areas of specialties we recruit for are: Human Resources, Finance & Accounting, Marketing, Sales, Secretarial & Business Support, Executive Search, Banking & Financial Services, Management Consulting and Engineering.#J-18808-Ljbffr

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