Customer Support Agent
4 weeks ago
- First point of contact for our clients on live chats, calls and support emails
- Ensures that all communication is compliant with financial regulations. This is absolutely top priority
- Comfortable in taking full ownership of client experience and support
- Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always
- best practices
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
- Ensures that open tickets are closed within the approved SLA's
- Proactively find new ways to improve efficiency and overall processes
- Provide regular updates and reports to management on performance
- Ability to multitask and meet tight deadlines
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Customer Support Agent
2 weeks ago
Sharjah, United Arab Emirates Wahed Full timeCustomer Support Agent **About Wahed**: We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients...
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Customer Support Agent
4 weeks ago
sharjah, United Arab Emirates Wahed Inc. Full timeAbout Wahed:We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with...
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Customer Support Agent
2 weeks ago
Sharjah, Sharjah, United Arab Emirates Wahed Inc. Full timeAbout Wahed:We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with...
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Customer Care Agent
1 month ago
Sharjah, United Arab Emirates Kone Full timeCertified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures...
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Customer Support Director
4 weeks ago
sharjah, United Arab Emirates Platinumlist.ae Full timeSupervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Implementing an effective customer loyalty program....
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Customer Support Director
2 months ago
Sharjah, United Arab Emirates Platinumlist.ae Full timeSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...
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Customer Support Director
2 months ago
Sharjah, United Arab Emirates Platinumlist.ae Full timeSupervising day-to-day operationsin the customer service department.Respondingto customer service issues in a timelymanner.Creating effective customer serviceprocedures, policies, and standards.Developingcustomer satisfaction goals and coordinating with the team to meetthem on a steady basis.Implementing aneffective customer loyalty...
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Customer Support Agent
3 weeks ago
sharjah, United Arab Emirates Wahed Projects Full timeFirst point of contact for our clients on live chats, calls and support emails Ensures that all communication is compliant with financial regulations. This is absolutely top priority Comfortable in taking full ownership of client experience and support Candidates will be trained to be able to provide the necessary support to clients without breaching any...
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Customer Support Agent
2 weeks ago
Sharjah, Sharjah, United Arab Emirates Wahed Projects Full timeFirst point of contact for our clients on live chats, calls and support emails Ensures that all communication is compliant with financial regulations. This is absolutely top priority Comfortable in taking full ownership of client experience and support Candidates will be trained to be able to provide the necessary support to clients without breaching any...
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Customer Support Agent
2 weeks ago
Sharjah, Sharjah, United Arab Emirates Wahed Projects Full timeFirst point of contact for our clients on live chats, calls and support emailsEnsures that all communication is compliant with financial regulations. This is absolutely top priorityComfortable in taking full ownership of client experience and supportCandidates will be trained to be able to provide the necessary support to clients without breaching any...
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IT Support Engineer
2 months ago
sharjah, United Arab Emirates Shams Customer Servicing LLC Full timeThe IT Support is responsible for maintaining the computer networks, providing technical support and ensuring the whole system runs smoothly. To monitor and maintain the company computer systems, install and configure hardware and software, diagnose and troubleshoot technical problems/networking issues.Join Our TeamFirst nameEmail*Contact Number*Years Of...
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IT Support Engineer
4 weeks ago
sharjah, United Arab Emirates Shams Customer Servicing LLC Full timeThe IT Support is responsible for maintaining the computer networks, providing technical support and ensuring the whole system runs smoothly. To monitor and maintain the company computer systems, install and configure hardware and software, diagnose and troubleshoot technical problems/networking issues.Join Our TeamFirst nameEmail*Contact Number*Years Of...
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Customer Support Agent
1 month ago
Sharjah, United Arab Emirates Wahed Projects Full timeFirst point of contact for ourclients on live chats, calls and supportemailsEnsures that all communication iscompliant with financial regulations. This is absolutely toppriorityComfortable in taking full ownershipof client experience and supportCandidateswill be trained to be able to provide the necessary support toclients without breaching any regulatory...
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Customer Support Agent
4 weeks ago
Sharjah, United Arab Emirates Wahed Projects Full timeFirst point of contact for ourclients on live chats, calls and supportemailsEnsures that all communication iscompliant with financial regulations. This is absolutely toppriorityComfortable in taking full ownershipof client experience and supportCandidateswill be trained to be able to provide the necessary support toclients without breaching any regulatory...
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Customer Support
2 weeks ago
Sharjah, United Arab Emirates Altkamul Altiqani Full timeVisits the customers - Resolve the customer issues regarding the POS machine and APK. - Provide the training of POS machine and features of installed APK to the customers - Understanding the issues faced by support and communicate issues to relevant person for their resolution. - In case of customer issues, resolve the customer issues - Responsible for the...
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Customer Service Call Center Agent
2 months ago
Sharjah, United Arab Emirates SILVERTEX FURNITURE LLC Full time**Tele sales agent**: **Looking for a Tele sales agent to work in one of the biggest company of Furniture & Textiles in the country & the gulf region.** **Job description**: - Receiving Customer’s Orders via phone and WhatsApp, each according to its area of specialization - Understand the order well, enter its data correctly, and inquire about any...
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Customer Support
3 weeks ago
Sharjah, United Arab Emirates alsaad home Full time_ **Responsibilities list**:_ - Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right...
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Call Center Agent
2 weeks ago
Sharjah, United Arab Emirates Nejoum Al Jazeera Full timemanage inbound and/or outbound calls. - follow various communication scripts when speaking to a caller. - handle customer engagement; - identify customer needs, answer questions and solve problems; - up-sell products and services when possible; - build sustainable customer relationships; - organize all conversation records. - build product knowledge; and -...
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Reservations Agent
2 months ago
Sharjah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Reservations Agent
2 months ago
Sharjah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...