Customer Support Director

Responsibilities:Overseeing day-to-day operations in the customer service department.Addressing customer service concerns promptly.Establishing efficient customer service protocols, policies, and benchmarks.Setting customer satisfaction objectives and collaborating with the team to achieve them consistently.Launching a successful customer retention...

Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

Supervising day-to-day operationsin the customer service department.Respondingto customer service issues in a timelymanner.Creating effective customer serviceprocedures, policies, and standards.Developingcustomer satisfaction goals and coordinating with the team to meetthem on a steady basis.Implementing aneffective customer loyalty...

The IT Support is responsible for maintaining the computer networks, providing technical support and ensuring the whole system runs smoothly. To monitor and maintain the company computer systems, install and configure hardware and software, diagnose and troubleshoot technical problems/networking issues.Join Our TeamFirst nameEmail*Contact Number*Years Of...

The IT Support is responsible for maintaining the computer networks, providing technical support and ensuring the whole system runs smoothly. To monitor and maintain the company computer systems, install and configure hardware and software, diagnose and troubleshoot technical problems/networking issues.Join Our TeamFirst nameEmail*Contact Number*Years Of...

Visits the customers - Resolve the customer issues regarding the POS machine and APK. - Provide the training of POS machine and features of installed APK to the customers - Understanding the issues faced by support and communicate issues to relevant person for their resolution. - In case of customer issues, resolve the customer issues - Responsible for the...

_ **Responsibilities list**:_ - Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right...

About Wahed:We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with...

About Wahed:We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with...

Customer Support Agent **About Wahed**: We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients...

**Role purpose**: **Key accountabilities**: **Digital leads management**: - Actively respond to digital leads across multiple channels — Website, WhatsApp, Live Chat and social media—within stipulated timeframes as per the internal process. - Proactively create and send relevant quotes and efficiently follow up with customers to drive conversions. -...

Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.Maintain Records: Accurately document customer interactions and transactions in the CRM...

Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.Maintain Records: Accurately document customer interactions and transactions in the CRM...

CustomerAssistance: Handle incoming calls from customers,addressing inquiries, resolving issues, and providing informationabout ourproducts/services.ProblemResolution: Identify and escalate priority issues,ensuring prompt resolution and customersatisfaction.MaintainRecords: Accurately document customer interactionsand transactions in the CRM (Customer...

Requirements: Education: Minimum Graduate Age: 20-35 years **Language**: English & Hindi / Urdu language is a must. **Experience**: Customer Support or Customer Service Experience is must. Good telephone manners. Good communication skills. Solving all administrative tasks. Interaction with the company clients, explanation a technical characteristic of...

**Requirements**: Education: Minimum Graduate Age: 20-35 years **Language**: 1) Native Arabic 2) English & Hindi / Urdu **Experience**: Customer Support or Customer Service Experience is must. Good telephone manners. Good communication skills. Solving all administrative tasks. Interaction with the company clients, explanation a technical characteristic...

Requirements: Education: Minimum Graduate Age: 20-35 years **Language**: English & Hindi is a must. **Experience**: Customer Support or Customer Service Experience is must. Good telephone manners. Good communication skills. Solving all administrative tasks. Interaction with the company clients, explanation a technical characteristic of our...

Requirements: Education: Minimum Graduate Age: 20-35 years **Language**: English is a must. Arabic is a deal breaker. **Experience**: Customer Support. Good telephone manners. Good communication skills. Solving all administrative tasks. Interaction with the company clients, explanation a technical characteristic of our products. Stock checking. Problems...

First point of contact for our clients on live chats, calls and support emails Ensures that all communication is compliant with financial regulations. This is absolutely top priority Comfortable in taking full ownership of client experience and support Candidates will be trained to be able to provide the necessary support to clients without breaching any...

First point of contact for our clients on live chats, calls and support emailsEnsures that all communication is compliant with financial regulations. This is absolutely top priorityComfortable in taking full ownership of client experience and supportCandidates will be trained to be able to provide the necessary support to clients without breaching any...