Customer Support Agent

4 weeks ago


Sharjah, United Arab Emirates Wahed Projects Full time
  • First point of contact for ourclients on live chats, calls and supportemails
  • Ensures that all communication iscompliant with financial regulations. This is absolutely toppriority
  • Comfortable in taking full ownershipof client experience and support
  • Candidateswill be trained to be able to provide the necessary support toclients without breaching any regulatory restrictions. Thecandidate must always
  • bestpractices
  • Responsible for managing clientcomplaints and responding to client inquiries by coordinating withthe different teams and area owners (operations, product, marketingetc)
  • Ensures that open tickets are closedwithin the approved SLA's
  • Proactivelyfind new ways to improve efficiency and overallprocesses
  • Provide regular updates and reportsto management on performance
  • Ability tomultitask and meet tightdeadlines


  • Sharjah, United Arab Emirates Wahed Full time

    Customer Support Agent **About Wahed**: We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients...


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    About Wahed:We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with...

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    First point of contact for our clients on live chats, calls and support emails Ensures that all communication is compliant with financial regulations. This is absolutely top priority Comfortable in taking full ownership of client experience and support Candidates will be trained to be able to provide the necessary support to clients without breaching any...


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    First point of contact for our clients on live chats, calls and support emailsEnsures that all communication is compliant with financial regulations. This is absolutely top priorityComfortable in taking full ownership of client experience and supportCandidates will be trained to be able to provide the necessary support to clients without breaching any...


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    First point of contact for our clients on live chats, calls and support emailsEnsures that all communication is compliant with financial regulations. This is absolutely top priorityComfortable in taking full ownership of client experience and supportCandidates will be trained to be able to provide the necessary support to clients without breaching any...


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    First point of contact for our clients on live chats, calls and support emails Ensures that all communication is compliant with financial regulations. This is absolutely top priority Comfortable in taking full ownership of client experience and support Candidates will be trained to be able to provide the necessary support to clients without breaching any...


  • Sharjah, United Arab Emirates Wahed Projects Full time

    First point of contact for our clients on live chats, calls and support emailsEnsures that all communication is compliant with financial regulations. This is absolutely top priorityComfortable in taking full ownership of client experience and supportCandidates will be trained to be able to provide the necessary support to clients without breaching any...

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