Patient Relation Representative

4 days ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai Full time

The American Hospital Dubai is seeking to recruit young, energetic, customer care-centered, and organized Patient Relations Representatives for our OPD Clinics. The responsibilities comprise all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work, and serving as an interpreter for the unit.

Duties include but are not limited to:

  • Work at the front reception desk, answer phones, greet and communicate with patients and providers.
  • Scheduling, canceling, and rescheduling patient appointments.
  • Checking in patients and properly documenting registration.
  • Insurance verification and verification of patient demographics.
  • Explain and hand out patients' rights & responsibilities to the patient.
  • Ensure having updated patient details and signed consent every 6 months upon patient attendance to the hospital as per Hospital Policy.
  • Inform walk-in patients regarding waiting time to ensure better customer care.
  • Getting authorization, collecting co-pays and cash from patients.
  • Entering charges and payments in the computer.
  • Liaise with Insurance & Finance Department.
  • Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges, or charge waivers have to be pre-approved by the Clinic/Unit manager.

Desired Education and Experience:

  • High School Certificate/Degree from a recognized Institution/University.
  • 2-3 years of experience essential in customer service role, preferably in a healthcare setup or related.
  • Hands-on experience in handling insurance verification/cash.
  • Excellent English communication skills are a must.
  • Previous healthcare experience highly beneficial; medical terminology or exposure to a medical environment is a definite advantage.

Only shortlisted candidates will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative, Customer Service, and Public Relations

Industries

Hospitals and Health Care, Hospitality

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