Freshworks Implementation Consultant
6 days ago
We are looking for a Freshworks Pre-Sales and Implementation Specialist to join our team and drive successful deployment and adoption of Freshworks products. This role involves working closely with customers, sales teams, and technical teams to provide pre-sales consultation, solution design, and hands-on implementation of Freshworks solutions, including Freshdesk, Freshservice, Freshsales, Freshchat, and other Freshworks offerings.
Key Responsibilities:
- Work closely with the sales team to understand customer requirements and provide tailored Freshworks solutions.
- Conduct product demonstrations, Proof of Concepts (PoCs), and technical workshops to showcase Freshworks capabilities.
- Collaborate with customers to map their business needs with Freshworks features and provide solution recommendations.
- Prepare and present proposals, responding to RFPs and RFIs with appropriate technical and functional documentation.
Implementation Responsibilities:
- Lead the end-to-end implementation of Freshworks products based on customer needs.
- Configure and customize Freshworks solutions, including workflow automation, integrations, and third-party applications.
- Conduct training sessions for end-users and administrators to ensure effective adoption.
- Provide post-implementation support, troubleshooting, and best practices to optimize system performance.
- Work closely with product and engineering teams to provide feedback on customer requirements and feature enhancements.
- Stay up to date with Freshworks product updates and industry trends to enhance solution offerings.
- Develop internal documentation, user guides, and FAQs to streamline implementation processes.
Key Qualifications & Skills:
- Minimum 2 years of experience working with and implementing Freshworks products (Freshdesk, Freshservice, Freshsales, etc.).
- Strong understanding of SaaS-based customer support, ITSM, CRM, and automation workflows.
- Experience in pre-sales activities, including customer presentations, PoCs, and requirement gathering.
- Hands-on experience with Freshworks APIs, integrations, and workflow automation is a plus.
- Ability to troubleshoot technical issues and provide effective solutions.
- Strong communication and presentation skills to interact with both technical and non-technical stakeholders.
- Self-motivated, problem-solver, and a team player with a customer-centric approach.
Preferred Qualifications:
- Freshworks certifications or relevant SaaS product certifications.
- Experience with third-party integrations, APIs, and scripting for automation.
- Knowledge of ITIL frameworks (for Freshservice implementation).
Why Join Us?
- Opportunity to work with cutting-edge SaaS solutions and innovative clients.
- Career growth opportunities with training and certifications.
- Collaborative and dynamic work environment.
If you're passionate about delivering excellent customer experiences through Freshworks solutions, we'd love to hear from you
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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