Freshworks Implementation Specialist

6 days ago


Dubai, Dubai, United Arab Emirates Vistar Full time

Job Overview

Vistar is looking for an experienced professional to fill the role of Freshworks Implementation Specialist. This position involves working closely with customers, sales teams, and technical teams to deliver successful deployment and adoption of Freshworks products.

Key Responsibilities:

  • Solution Design and Implementation: Work closely with customers to map their business needs with Freshworks features and provide solution recommendations.
  • Proposal Development: Prepare and present proposals responding to RFPs and RFIs with appropriate technical and functional documentation.
  • Implementation and Support: Lead the end-to-end implementation of Freshworks products, conduct training sessions for end-users, and provide post-implementation support.
  • Collaboration and Feedback: Work closely with product and engineering teams to provide feedback on customer requirements and feature enhancements.

Requirements and Qualifications

To be successful in this role, you should have:

  • A minimum of 2 years of experience working with and implementing Freshworks products.
  • Strong understanding of SaaS-based customer support, ITSM, CRM, and automation workflows.
  • Experience in pre-sales activities, including customer presentations, PoCs, and requirement gathering.
  • Ability to troubleshoot technical issues and provide effective solutions.

Benefits and Growth Opportunities

  • Opportunity to work with cutting-edge SaaS solutions and innovative clients.
  • Career growth opportunities with training and certifications.
  • Dynamic and collaborative work environment.


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