IT Support and Implementation Professional

1 week ago


Dubai, Dubai, United Arab Emirates Vistar Full time

About Vistar

Vistar is a renowned provider of SaaS solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about driving business growth through expert implementation and support.

Job Description

We are seeking an experienced IT Support and Implementation Professional to join our team. In this role, you will be responsible for deploying and configuring Freshworks solutions to meet the unique needs of our customers.

Key Responsibilities:

  • Customer Engagement: Collaborate with sales teams to understand customer requirements and provide tailored Freshworks solutions.
  • Implementation and Training: Lead end-to-end implementation of Freshworks products, configure and customize solutions, conduct training sessions for end-users, and provide post-implementation support.
  • Technical Expertise: Develop hands-on experience with Freshworks APIs, integrations, and workflow automation.
  • Knowledge Sharing: Create internal documentation, user guides, and FAQs to streamline implementation processes and share knowledge with the team.

Requirements and Qualifications

To be successful in this role, you should have:

  • A minimum of 2 years of experience working with Freshworks products.
  • Strong understanding of SaaS-based customer support, ITSM, CRM, and automation workflows.
  • Hands-on experience with pre-sales activities, including customer presentations, PoCs, and requirement gathering.
  • Ability to troubleshoot technical issues and provide effective solutions.

Why Choose Vistar?

  • Opportunity to work with innovative clients and cutting-edge SaaS solutions.
  • Career growth opportunities with training and certifications.
  • Dynamic and collaborative work environment.


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