Gest Service Agent

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time
The Guest Service Agent is responsible for providing exceptional service to guests ensuring a pleasant and memorable experience at Emirates Park Zoo & Resort. This role involves welcoming guests, handling requests, resolving concerns, and offering assistance in various aspects of the guest experience including reservations, check-in/check-out processes, and general inquiries.

Duties & Responsibilities:

1. Guest Reception and Assistance: Greet and interact with guests in a professional, friendly, and courteous manner. Provide information on services, amenities, and resort facilities.
2. Check-in/Checkout: Facilitate the smooth check-in and checkout process ensuring accurate guest data entry, billing, and timely assistance with any requests.
3. Reservation Management: Assist with the management of guest reservations including making new bookings, modifying existing reservations, and confirming reservations as necessary.
4. Guest Requests & Inquiries: Handle guest inquiries, concerns, and special requests (e.g. transportation, dining reservations, special accommodation) efficiently and professionally.
5. Problem Resolution: Address guest complaints or concerns promptly, finding effective solutions while maintaining a positive guest experience.
6. Communication with Departments: Liaise with housekeeping, maintenance, security, and other departments to ensure timely responses to guest needs and requests.
7. Provide Information: Offer local area information and assist with recommending activities, dining options, and events both within the zoo & resort and in the surrounding area.
8. Guest Experience Monitoring: Ensure that guest interactions and experiences are consistently positive and maintain a high level of guest satisfaction.
9. Administrative Support: Perform light administrative duties including managing guest files, updating databases, and maintaining the front desk area.
10. Safety and Security: Ensure guests are aware of safety protocols and emergency procedures. Maintain confidentiality of guest information and ensure the security of the front desk area.

Qualifications:

1. High school diploma or equivalent; a degree or certification in hospitality management / Business Administration.
2. Previous experience in guest service, customer service, or front office roles preferably in a hotel/resort.
3. Excellent communication and interpersonal skills.
4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
5. Fluency in English is essential; proficiency in Arabic or other languages is an advantage.
6. Strong problem-solving and decision-making skills.
7. Ability to work in a fast-paced environment, manage multiple tasks, and maintain a positive attitude.
8. Strong organizational and multitasking abilities.
9. Ability to stand for extended periods.
10. Flexibility to work shifts including evenings, weekends, and holidays as needed.

Benefits:

Accommodation: Provided.
Duty Meal: Provided.

#J-18808-Ljbffr
  • Gest Service Agent

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time

    The Guest Service Agent is responsible for providing exceptional service to guests ensuring a pleasant and memorable experience at Emirates Park Zoo & Resort. This role involves welcoming guests, handling requests, resolving concerns, and offering assistance in various aspects of the guest experience including reservations, check-in/check-out processes, and...

  • Gest Service Agent

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full time

    The Guest ServiceAgent is responsible for providing exceptional service to guestsensuring a pleasant and memorable experience at Emirates Park Zoo& Resort. This role involves welcoming guests handlingrequests resolving concerns and offering assistance in variousaspects of the guest experience including reservationscheckin/checkout processes and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities1. The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.2. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.3. The...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full time

    Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The...

  • Guest Service Agent

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates 1st-jobs Full time

    About the job Guest Service Agent - Front OfficeJob Title: Guest Service Agent - Front OfficeSalary: Competitive, negotiable based on experience1. Free duty meals2. Housing accommodation3. Air tickets back home every 2 years4. Health insurance5. Additional perks and benefitsJob Description:We are currently seeking a dedicated and customer-oriented Guest...

  • Guest Service Agent

    4 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Best Fashion of Nigeria Full time

    About the Role:This is a full-time on-site Guest Service Agent position located in Abu Dhabi Emirate, United Arab Emirates. The Guest Service Agent will be responsible for communication with guests, providing exceptional customer service, performing receptionist duties, handling luggage, and participating in training programs.Key Responsibilities:Communicate...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Ceenex Global LLC Full time

    We're Hiring: IT Service Desk AgentWe are looking for a skilled IT Service Desk Agent with a minimum of 5 years of experience to join our dynamic team in Dubai. The ideal candidate will be responsible for providing exceptional technical support and ensuring seamless operations within our IT infrastructure.Location:Dubai, United Arab EmiratesWork Mode:Work...

  • Guest Service Agent

    2 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time

    Company Overview:We are a leading hotel management company in the Middle East and Africa, known for our commitment to excellence and exceptional guest service.Job Summary:We are looking for a skilled and enthusiastic Front Desk Agent to join our team at Rotana Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing outstanding customer...

  • Guest Service Agent

    6 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Company OverviewAnantara Hotels & Resorts is a luxury hotel brand that offers exceptional guest experiences in unique and exotic locations.We are seeking a skilled Guest Service Agent to join our team at one of our resorts, where you will have the opportunity to provide top-notch service to our discerning guests.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Job Resources Full time

    We are hiring for a Customer Service Agent role. The ideal candidate should have 2+ years of experience with good English communication skills.Required Criteria:High School Certificate or aboveAt least 2+ years relevant experienceHome country or UAE Driving LicenseGood English and Arabic communication skillsAvailable to join immediatelySeniority LevelEntry...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Job SummaryMandarin Oriental Hotel Group Limited is seeking a dedicated Front Desk Agent to join our team. This role involves providing top-notch guest service, handling room reservations, and working closely with colleagues to deliver an exceptional guest experience.Key Responsibilities:Welcoming guests and ensuring a smooth check-in processProcessing guest...

  • Service Desk Agent

    9 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Minacs Part time

    We are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at Minacs. As a front-line representative, you will be responsible for providing timely and effective support services to our customers through various communication channels.Key Tasks:Respond to incoming calls, emails, and chats from customers in a prompt and...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time

    Job DescriptionManage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.Handle reservations and manage room inventory, utilizing property...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine NextWhen it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Oman Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine NextWhen it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine NextWhen it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Guest Service Agent

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    Guest Service Agent (Russian / Chinese Speaking)The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.Duties...