Director, Revenue Analytics

5 days ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time

Director, Revenue Analytics & Distribution
( 15536 )

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it's our passion.

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

About the Role

To actively drive the global and hotel distribution department, to maximize the utilization of distribution opportunities to have maximum exposure through all direct channels to maximize revenues, constantly researching the market via effective communication amongst all relevant departments. To lead the implementation of distribution channels to ensure a successful Resort opening. To further develop the functionality and capabilities of distribution systems to ensure optimized daily operation and revenue maximization. Continuous collaboration with partners to ensure Kerzner has access to the latest technology. To address and resolve issues which could render business at risk. Ensure optimal use and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. OO.com and direct connectivity partners. Assist the Sales, Marketing, and Communication Team in devising marketing campaigns, to ensure that the Hotel reaches the right people, at the right time, in the right place.

Key Duties and Responsibilities

  • Build and manage database information for CRS, GDS, PMS and OTAs.
  • Manage and monitor rate parity across all channels through Distribution Intelligence Tool and work closely with Sales to ensure channel agnostic approach and enforce parity.
  • Manage the implementation of OTA's, tour operators & DMC's on various distribution platforms.
  • Adhere to agreed timelines and deliver within.
  • Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.
  • Develop Third Party Website Strategy.
  • System set up and maintenance for ancillaries related systems.
  • Identifying best opportunity and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
  • Maintaining high standards of data quality through system maintenance and audits.
  • Maintain partner implementation tracking sheet up to date with all related accurate information.
  • Keep close relationships and collaboration with third parties' partners, developing revenue strategies.
  • Manage OTAs content and strategies implementation, based on reporting insights.
  • Training sales and front office teams to understand revenue management principles and the roles they play.
  • Keep training material up to date and provide a training platform, to an enlarged audience.
  • Provide guidance and support to hotel colleagues on Distribution management processes and procedures.
  • Conduct training sessions to enhance distribution/revenue awareness and understanding across the organization.
  • Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.
  • Manage Distribution Systems to anticipate business at risk and act accordingly.
  • Optimize distribution channels and maintain rate parity across channels.
  • Business Analytics application for comprehensive reporting and decision-making.
  • Foster a collaborative and high-performance revenue culture across related areas.
  • Staying abreast of industry and local market trends.
  • Prepare annual budget for the distribution department and hotels.

Skills, Experience and Educational Requirements

  • At least 2 years' experience in a managerial position.
  • Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.
  • Experience with SynXis and OPERA Cloud and distribution applications is a plus.
  • Skilled in analysis, problem solving and decision making.
  • Above average Excel knowledge; extremely comfortable compiling and manipulating data.
  • Business Analytics is a plus.
  • Must be a fast learner and able to work under pressure.
  • Must work independently.
  • Time management and attention to detail.
  • Good communication skills to collaborate with colleagues in Sales, Marketing, Communication & Revenue Management as well as Front Desk team.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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