Telephone Operator
6 days ago
Shangri-La Hotel Qaryat al Beri, Abu Dhabi
Service Associate - Telephone Operator (Rooms Division)
We have a great opportunity for a great communicator to join the team as a Telephone Operator. The successful applicant will be able to communicate effectively and understand what it means to give great service.
What are we looking for?
- Excellent communication skills.
- Courteous and friendly manner.
- Strives to give great service at all times.
- Efficiency and punctuality.
- Previous experience in customer service.
What will you do?
- Interact with clients and understand their needs.
- Answer calls promptly.
- Work with colleagues to keep excellent service standards.
- Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
- Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
- Lives and breathes the Shangri-La Values.
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