Guest Service Center Supervisor
4 days ago
1. Team Supervision:
- Lead, supervise, and support the Guest Service Center team to ensure smooth and efficient operations.
- Train and mentor new and existing team members ensuring they follow proper telephone etiquette and service standards.
2. Call Management:
- Oversee the handling of incoming calls ensuring they are answered promptly and courteously.
- Direct calls to guest rooms, staff, or departments using the switchboard or PBX system.
- Monitor the accurate and timely placement of outgoing calls.
3. Guest Communication:
- Ensure messages for guests are accurately taken, recorded, and delivered.
- Provide information about hotel services, guest inquiries, and public events.
- Manage wakeup call requests ensuring accuracy and timeliness.
4. Operational Oversight:
- Maintain and update the telephone operator board or PBX switchboard systems.
- Ensure paging services for guests and employees are carried out effectively.
- Address and resolve telephone equipment or service complaints promptly.
5. Emergency Protocols:
- Respond appropriately to emergency calls and follow established protocols.
- Ensure the team is well-trained in health and safety, fire, and bomb threat procedures.
6. Administrative Tasks:
- Oversee the opening and closing of telephone functionalities on the front office software.
- Maintain accurate records of calls placed and received by all departments, including call charges.
- Update and manage directory information on the front office software.
7. Performance Excellence:
- Ensure all team members provide polite, courteous, and professional service at all times.
- Monitor and evaluate team performance providing feedback and coaching as needed.
Qualifications:
- Strong leadership and team management skills.
- Proficient in using front office software.
- Excellent communication, multitasking, and problem-solving abilities.
- In-depth understanding of hotel services and guest satisfaction.
- Ability to handle emergencies and remain calm under pressure.
Additional Information:
- Remote location.
Remote Work: No
Employment Type: Full-time
#J-18808-Ljbffr
-
Guest Service Center Supervisor
2 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeResponsibilities: Team Supervision: Lead, supervise, and support the Guest Service Center team to ensure smooth and efficient operations. Train and mentor new and existing team members ensuring they follow proper telephone etiquette and service standards. Call Management: Oversee the handling of incoming calls ensuring they are answered...
-
Agent – Service Center
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...
-
Agent – Service Center
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities1. The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.2. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.3. The...
-
Guest Service Center Supervisor
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeResponsibilities:TeamSupervision:Leadsupervise and support the Guest Service Center team toensure smooth and efficient operations.Trainand mentor new and existing team members ensuring they followproper telephone etiquette and servicestandards.CallManagement:Oversee thehandling of incoming calls ensuring they are answered promptly andcourteously.Direct...
-
Supervisor of Guest Services
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Mactan Cebu Full timeAbout the RoleWe are seeking a highly organized and motivated Supervisor of Guest Services to join our Front Desk team. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and exceeding expectations.Duties and ResponsibilitiesGuest Services: Handle guest complaints and concerns in a professional and...
-
Call Center Supervisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Nathan & Nathan Full timeOur client is a regional market leader, specializing in the distribution of quality and reliable aftermarket automotive spares in the UAE, Qatar, MENA, CIS region. They deal with the distribution of Auto parts, Batteries and Lubricants products, etc.We are seeking anCall Center Operation Supervisor. The Operations Supervisor oversees the daily operations of...
-
Reservations Service Center Supervisor
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time• Maintain complete knowledge of andcomply with all departmental policies, service procedures andstandards. • Ensure that standards are maintained at asuperior level daily.• Anticipate guests' needs,respond promptly, and acknowledge all guests, however busy andwhatever time of day.• Resolve guest complaints, ensuringguest satisfaction.• Maintain...
-
Call Center Supervisor
11 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Sahraa Recruitment Services Full timeJob Title : Fleet Call Center SupervisorDivision : OperationsDirect Reporting to : Transport Operation ManagerSalary 7000 - 9000 AED per month full packagePURPOSEAs a Fleet Call Center Supervisor, your main responsibility is to oversee and manage the operations of the call center for a fleet management company. This role requires a combination of leadership,...
-
Guest Experience Supervisor
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels Full timeRotana Hotels is dedicated to providing personalized service to our guests, and we need a skilled Guest Experience Supervisor to help us deliver on this promise.The successful candidate will be responsible for supervising Housekeeping Attendants, responding to guest requests, and ensuring that all areas of the hotel are clean and well-maintained.Assign tasks...
-
Guest Services Host
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full timeIf you're looking for a career with our Inclusive Collection, please click here to view job postings.Guest Services Host (Telephone Operator)You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Host is responsible to assist with guest services in various areas of the hotel, such as reception,...
-
Agent – Service CenterFilled
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...
-
Agent – Service CenterFilled
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full timeJob Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The...
-
Fulfillment Center Supervisor
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Amazon Full timeWe are seeking a seasoned Operations Supervisor to join our team at Amazon. As an Operations Supervisor, you will be responsible for overseeing daily operations within our fast-paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. If you have experience in team management, operational leadership, and process improvement, we encourage you to...
-
Guest Experience Supervisor
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Hotel Al Forsan, Abu Dhabi Full timeMarriott Hotel Al Forsan, Abu Dhabi, is looking for a passionate and experienced Guest Experience Supervisor to join our team If you have previous experience in a similar role within the hospitality industry, excellent communication skills, and a commitment to delivering exceptional guest experiences, we'd love to hear from you What We're Looking For:...
-
Guest Experience Supervisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott Hotel Al Forsan, Abu Dhabi Full timeMarriott Hotel Al Forsan, Abu Dhabi, is looking for a passionate and experienced Guest Experience Supervisor to join our teamIf you have previous experience in a similar role within the hospitality industry, excellent communication skills, and a commitment to delivering exceptional guest experiences, we'd love to hear from youWhat We're Looking For:1....
-
Service Center Agent Professional
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob DescriptionAt Dusit Doha Hotel | Dusit Hotel & Suites - Doha, we are seeking a skilled Service Center Agent to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences.Key Responsibilities:Answer and manage guest calls in a professional and friendly manner, ensuring that all queries...
-
Guest Service Representative
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeAbout the RoleWe are looking for a highly motivated Hotel Operations Assistant to join our team at Dusit Doha Hotel | Dusit Hotel & Suites - Doha. As a key member of our operations team, you will play a crucial role in delivering exceptional guest experiences through efficient and effective service.Key Responsibilities:Assist in managing guest requests and...
-
Guest Experience Supervisor
18 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates S Hotel Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at S Hotel. The successful candidate will be responsible for overseeing the front desk operations, supervising staff, and ensuring that guests receive an exceptional experience.Main ResponsibilitiesSupervise and train front desk staff to ensure they have the...
-
Customer Service Supervisor
10 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Sahraa Recruitment Services Full timeFleet Call Center Supervisor Role Summary">Al Sahraa Recruitment Services seeks an experienced Fleet Call Center Supervisor to lead our call center team, driving customer satisfaction and operational efficiency. This critical role requires strong leadership, communication, and problem-solving skills, with a focus on delivering exceptional customer...
-
Guest Service Manager
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts in Davao Full timeJob SummaryThe Front Office Supervisor will be responsible for managing the day-to-day operations of the Front Office, ensuring seamless guest experiences and high levels of customer satisfaction.Supervise Front Office staff to maintain high standards of service quality.Coordinate room assignments and check-in/check-out procedures.Resolve guest complaints in...