Guest Service Center Supervisor
3 weeks ago
Responsibilities:
TeamSupervision:
- Leadsupervise and support the Guest Service Center team toensure smooth and efficient operations.
- Trainand mentor new and existing team members ensuring they followproper telephone etiquette and servicestandards.
CallManagement:
- Oversee thehandling of incoming calls ensuring they are answered promptly andcourteously.
- Direct calls to guest rooms staffor departments using the switchboard or PBXsystem.
- Monitor the accurate and timelyplacement of outgoingcalls.
GuestCommunication:
- Ensuremessages for guests are accurately taken recorded anddelivered.
- Provide information about hotelservices guest inquiries and publicevents.
- Manage wakeup call requests ensuringaccuracy andtimeliness.
OperationalOversight:
- Maintain andupdate the telephone operator board or PBX switchboardsystems.
- Ensure paging services for guests andemployees are carried out effectively.
- Addressand resolve telephone equipment or service complaintspromptly.
EmergencyProtocols:
- Respondappropriately to emergency calls and follow establishedprotocols.
- Ensure the team is welltrained inhealth and safety fire and bomb threatprocedures.
AdministrativeTasks:
- Oversee theopening and closing of telephone functionalities on the frontoffice software.
- Maintain accurate records ofcalls placed and received by all departments including callcharges.
- Update and manage directoryinformation on the front officesoftware.
PerformanceExcellence:
- Ensure allteam members provide polite courteous and professional service atall times.
- Monitor and evaluate teamperformance providing feedback and coaching asneeded.
Qualifications:
- Strongleadership and team managementskills.
- Proficient in using frontoffice software.
- Excellent communicationmultitasking and problemsolvingabilities.
- Indepth understanding of hotelservices and guest satisfaction.
- Ability tohandle emergencies and remain calm underpressure.
AdditionalInformation :
- Remotelocation.
RemoteWork :
No
EmploymentType :
Fulltime
Key SkillsAccess ControlSystem,Babysitting,B2C,Law,Digital & Creative,Entry LevelFinance
Experience: years
Vacancy: 1
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