Guest Service Center Supervisor

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

Responsibilities:

  1. TeamSupervision:

    • Leadsupervise and support the Guest Service Center team toensure smooth and efficient operations.
    • Trainand mentor new and existing team members ensuring they followproper telephone etiquette and servicestandards.
  2. CallManagement:

    • Oversee thehandling of incoming calls ensuring they are answered promptly andcourteously.
    • Direct calls to guest rooms staffor departments using the switchboard or PBXsystem.
    • Monitor the accurate and timelyplacement of outgoingcalls.
  3. GuestCommunication:

    • Ensuremessages for guests are accurately taken recorded anddelivered.
    • Provide information about hotelservices guest inquiries and publicevents.
    • Manage wakeup call requests ensuringaccuracy andtimeliness.
  4. OperationalOversight:

    • Maintain andupdate the telephone operator board or PBX switchboardsystems.
    • Ensure paging services for guests andemployees are carried out effectively.
    • Addressand resolve telephone equipment or service complaintspromptly.
  5. EmergencyProtocols:

    • Respondappropriately to emergency calls and follow establishedprotocols.
    • Ensure the team is welltrained inhealth and safety fire and bomb threatprocedures.
  6. AdministrativeTasks:

    • Oversee theopening and closing of telephone functionalities on the frontoffice software.
    • Maintain accurate records ofcalls placed and received by all departments including callcharges.
    • Update and manage directoryinformation on the front officesoftware.
  7. PerformanceExcellence:

    • Ensure allteam members provide polite courteous and professional service atall times.
    • Monitor and evaluate teamperformance providing feedback and coaching asneeded.

Qualifications:

  • Strongleadership and team managementskills.
  • Proficient in using frontoffice software.
  • Excellent communicationmultitasking and problemsolvingabilities.
  • Indepth understanding of hotelservices and guest satisfaction.
  • Ability tohandle emergencies and remain calm underpressure.

AdditionalInformation :

  • Remotelocation.

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
Access ControlSystem,Babysitting,B2C,Law,Digital & Creative,Entry LevelFinance
Experience: years
Vacancy: 1

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