Client Service Executive

2 days ago


Dubai, Dubai, United Arab Emirates Century Financial Full time

Organization Overview:

Century Financial is one of the UAE's pioneering financial services companies specializing in investments and trading in financial instruments like currencies, indices, shares, commodities, treasuries, and ETFs, along with exchange-traded derivatives.

Role Overview:

The role holder will ensure all clients' enquiries and issues are addressed and resolved in a timely manner, providing every client with the best customer service through all stages of their journey with us.

Job Description:

  • Proactively respond to inbound client queries through Phone, Email, Live Chat, and Messaging.
  • Place trades on behalf of clients as per their instructions across the multiple products we offer.
  • Proactively identify opportunities to improve the client experience.
  • Maintain KPI and SLA targets, both individually and as a team.
  • Take ownership of ensuring accurate client information is recorded in relevant internal systems.
  • Familiarize yourself with the company's products, platforms, offers, policies, procedures, and other updates to assist all customers and non-customers promptly, efficiently, and accurately.
  • Raise, handle, and resolve all customer complaints, assuring appropriate follow-up and liaising with all necessary parties.
  • Escalate and report issues, incidents, and complaints to the line manager and client success manager when needed.
  • Conduct after-sales outbound calls, chats, or emails for follow-up and technical assistance purposes when necessary.
  • Perform any other reasonable duties requested, such as document translation, system testing, and other similar tasks.

Requirements:

  • Young, dynamic candidate with a bachelor's degree.
  • Good knowledge of Markets, Forex, Futures, Options, and other derivative products is a must.
  • Proficient in speaking English; another language would be desirable.
  • Experience in general customer service and support.
  • Experience providing support via online and offline communication channels, with strong written and verbal communication skills (face-to-face preferable but not mandatory).

Why Century Financial?

  • Great Place to Work
  • Dynamic & Inclusive Work Culture
  • Annual performance bonus
  • Learn from Industry Experts
  • Supportive Team Environment
  • Comprehensive Product Training
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Richemont Full time

    Client Service Executive (Fixed Term Contract)Dubai, DU, AEFixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united...


  • Dubai, Dubai, United Arab Emirates Middle East Public Relations Association Full time

    Tech Account Executive OpportunityMiddle East Public Relations Association, Dubai, seeks an ambitious Tech Account Executive to join our dynamic team.You will work closely with clients to develop and execute effective marketing strategies, manage projects, and provide exceptional customer service.About You:Possess excellent communication and interpersonal...


  • Dubai, Dubai, United Arab Emirates Van Cleef & Arpels Full time

    Are you a good match?You have extensive experience in client services with a proactive approach to improving processes, enhancing accuracy, and optimizing client satisfaction. You identify opportunities to refine service operations, escalate improvements, and propose solutions with a clear business impact. Highly organized and collaborative, you work...


  • Dubai, Dubai, United Arab Emirates Van Cleef & Arpels Full time

    Are you a good match?You have extensive experience in client services with a proactive approach to improving processes, enhancing accuracy, and optimizing client satisfaction. You identify opportunities to refine service operations, escalate improvements, and propose solutions with a clear business impact. Highly organized and collaborative, you work...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    At Client of Talentmate, we are seeking a highly skilled and customer-focused Client Service Liaison to join our team. As a key member of our client service department, you will be responsible for delivering exceptional customer experiences through proactive communication and timely issue resolution.The ideal candidate should possess strong interpersonal and...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new...


  • Dubai, Dubai, United Arab Emirates Deutsche Bank AG Full time

    Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description: Details of the Division and Team: Provide fundamental support to the Relationship Manager(s) (RM) and Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support. ...


  • Dubai, Dubai, United Arab Emirates Deutsche Bank AG Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob Description: Details of the Division and Team:Provide fundamental support to the Relationship Manager(s) (RM) and Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.Act as the...


  • Dubai, Dubai, United Arab Emirates ANKH Executive Full time

    Job DescriptionWe are seeking a highly skilled Sales Executive to join our team at ANKH Executive. The successful candidate will play a critical role in driving sales growth and expanding our client's presence in the financial services market.Your primary responsibility will be to oversee the full sales cycle for our client's lending products, from...


  • Dubai, Dubai, United Arab Emirates Executive Solutions Full time

    About the Role:We are seeking a highly skilled Food and Beverage Operations Manager to join our team at Executive Solutions. In this role, you will be responsible for leading the food and beverage services team, ensuring exceptional customer experiences, and driving business growth through efficient operations and sales strategies.Main Responsibilities:Lead...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Are you a results-driven sales professional looking to take your career to the next level? We are seeking a Sales and Account Management Lead to join our team at Client of Talentmate.About the RoleThis role involves leading a team of sales representatives, providing guidance, training, and support to ensure their success, and collaborating with internal...


  • Dubai, Dubai, United Arab Emirates International Executive Service Corps Full time

    International Executive Service Corps seeks a Content Screener to perform thorough screenings of movies and TV programs for our aviation and maritime clients. This role requires attention to detail, excellent communication skills, and the ability to work well under pressure.Key Responsibilities* Conduct thorough screenings of movies and TV programs for...


  • Dubai, Dubai, United Arab Emirates Continental Insurance Brokers L.L.C Full time

    ResponsibilitiesManage all administrative roles and responsibilities across all functions.Service the clients on an ongoing basis in a timely efficient manner.Maintain Calendar for all areas required by the Manager.Arrange Client meetings, book meeting rooms and confirm client's attendance.Keep up to date databases, records and ensure all information is...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Job Summary:Client of Talentmate is seeking a highly skilled Client Acquisition Lead to drive business growth and client acquisition.About the Position:Develop and execute sales strategies to meet business objectives.Identify and pursue new business opportunities to expand our customer base.Build and maintain strong relationships with clients, partners, and...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Roles and responsibilitiesManager - Client Services | MAF Retail | UAE Digital Corporate Head OfficeThe Manager – Client Services is responsible for establishing and fostering relationships internally and externally across teams including MAF Precision Media, marketing, merchandising, trade and analytics stakeholders to ensure strong ties at multiple...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Roles and responsibilities Manager - Client Services | MAF Retail | UAE Digital Corporate Head OfficeThe Manager – Client Services is responsible for establishing and fostering relationships internally and externally across teams including MAF Precision Media, marketing, merchandising, trade and analytics stakeholders to ensure strong ties at multiple...


  • Dubai, Dubai, United Arab Emirates Win Win - Client based Full time

    Client-Facing Customer Service Expert WantedWe are looking for a talented Client-Facing Customer Service Expert to join our team at Win Win - Client based. As a key member of our client-facing department, you will be responsible for delivering exceptional customer experiences to our clients across the European market.As a Client-Facing Customer Service...


  • Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    We are seeking a highly organized Sales Support Specialist to join our sales division at BENO - Luxury At Your Service. This role will be responsible for providing administrative support and assisting the sales team in delivering exceptional service to our clients.Responsibilities:Administrative Support:Manage sales-related documentation, contracts, and...


  • Dubai, Dubai, United Arab Emirates Moody's Investors Service Full time

    About Moody's Investors ServiceWe are a global leader in the provision of credit ratings, research, and risk analysis, serving some of the world's largest financial institutions, corporations, and governments.Our team members are highly skilled professionals who bring a wealth of experience and expertise to their roles, providing exceptional service and...


  • Dubai, Dubai, United Arab Emirates Jobot Full time

    Why join us?BenefitsPaid Company Benefits10% annual bonus (potential to be higher, based on company performance)Unlimited PTOAmazing culture and exposure to partnering with executives and directorsGreat growth pathPaternity and Maternity leave401(k) matchJob DetailsOur firm is seeking a highly motivated and experienced Permanent Client Services Associate to...