Spa Management

4 weeks ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

Ensure cleanliness of reception, retail areas, consultation pods, and tea lounge, maintaining a neat, tidy, and sanitary environment.

  • Aid therapists in setup and cleanup.
  • Organize appointment scheduling for optimal time use and profitability.
  • Assist spa and hotel colleagues as needed.
  • Perform opening and closing duties.
  • Have a thorough understanding of Spa Soft, treatments, and retail products.
  • Exhibit good telephone skills and follow required etiquette.
  • Display a professional attitude, particularly with punctuality, appearance, and manner.
  • Provide a warm and friendly welcome to guests, offering tours and re-orientations as needed.
  • Courteously interact with guests and answer questions related to the spa and hotel.
  • Communicate messages promptly and inform the Duty Manager of guest incidents and dissatisfactions.
  • Assist in the smooth flow of the guests' journey.
  • Attend necessary training courses.
  • Ensure implementation and monitoring of Safe, Sound & Sustainable standards.
  • Oversee business-related emails and assist with demonstrations and events.
  • Achieve set sales targets, recognizing the importance of sales in their role.


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