Spa Receptionist

5 days ago


Dubai, Dubai, United Arab Emirates 25hours Hotels Full time
Roles and Responsibilities
  • Deliver exceptional client service by greeting and assisting clients with a professional and welcoming demeanour.
  • Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.
  • Handle client communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.
  • Ensure the reception area is meticulously maintained, contributing to an optimal client experience.
  • Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.
  • Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.
  • Proactively address and resolve client concerns or issues, ensuring a positive resolution in line with company standards.
  • Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.
  • Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.
  • Drive upsell opportunities in the lobby and pool areas.
  • Role involves extended periods of standing and walking.
  • Has a passion for engaging with clients and brings a unique, dynamic personality to the role.

Qualifications
Your personality counts more than your CV …

  • Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.
  • Strong communication and interpersonal skills, with the ability to engage effectively with clients.
  • Proficiency in Microsoft Office Suite and standard office equipment.
  • Fluency in English is required; proficiency in additional languages is an asset.
  • Ability to manage multiple tasks in a dynamic, fast-paced environment.
  • Excellent organizational skills and attention to detail.

Additional Information
What's in it for you …

  • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
  • Benefit from great offers from our numerous cooperation partners.
  • Be part of our hilarious staff parties and much more...
Desired Candidate Profile

Guest Check-In and Check-Out

  • Greeting Guests : Welcoming guests upon arrival with a friendly and professional demeanor, ensuring they feel comfortable and at ease.
  • Check-In : Verifying reservations, gathering necessary information from guests (such as health concerns or preferences), and confirming treatment details.
  • Check-Out : Handling the payment process at the end of the guest's visit, including billing, processing transactions, and ensuring any charges for treatments, products, or services are accurate.

Appointment Scheduling and Management

  • Booking Appointments : Scheduling appointments for various spa services (e.g., massages, facials, hair treatments), ensuring optimal use of spa therapists' time.
  • Managing Calendar : Coordinating appointments and ensuring there are no double bookings or scheduling conflicts. This may include handling cancellations or rescheduling.
  • Providing Information : Informing guests about spa services, packages, promotions, and available therapists or specialists.

Customer Service and Communication

  • Answering Inquiries : Addressing phone calls, emails, and walk-ins with professionalism, answering questions about services, prices, and availability.
  • Providing Assistance : Offering recommendations for spa treatments, products, and packages, ensuring guests' needs are met and providing personalized service.
  • Handling Complaints : Addressing guest complaints or concerns professionally, and escalating issues to management if needed, ensuring a positive guest experience.

Managing Spa Environment

  • Spa Ambiance : Ensuring the reception area and spa are clean, tidy, and welcoming. This includes organizing promotional materials, brochures, and ensuring the waiting area is comfortable for guests.
  • Comfort and Relaxation : Offering refreshments such as water, tea, or light snacks, and creating a tranquil environment by managing music, lighting, and temperature at the front desk.

Payment and Billing

  • Processing Payments : Handling guest payments for services, products, or tips, including managing cash, credit card transactions, and gift certificates.
  • Billing Inquiries : Answering any billing-related questions from guests and ensuring that all transactions are processed accurately.

Promoting Spa Services and Products

  • Selling Products : Informing guests about spa retail products (such as skincare, aromatherapy, or wellness products) and encouraging product sales during the check-out process.
  • Up-selling and Cross-selling : Promoting spa packages, upgrades (e.g., add-on treatments), and seasonal or special offers to enhance the guest's experience and increase revenue.
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