Reception Manager
6 days ago
As a Reception Manager at Carbone,you will be responsible for delivering five-star customer serviceto guests, meeting them, and greeting them with a smile andcreating an amazing experience and everlasting memories whiledining with us Forming strong relationships with guests staying inthe hotel and its suites, local Dubai residents and regulars willbe an important aspect of the role. You will act as a'sales ambassador', encouraging repeat custom,capturing new business, and communicating any special requests andneeds of guests to the restaurant management team, contributing andplaying a vital role in delivering a luxury and personalizedservice. You will demonstrate a deep knowledge and passion for thebrand you represent and play an active role in building andmanaging the guest database, working closely with the PR andmarketing teams to communicate any upcoming activity to the market,including special events, initiatives, and promotions. This rolerequires someone who is immaculately presented and an exceptionalcommunicator who comfortably, positively, and professionallyinteracts with those aroundthem.
AboutYou
The successful candidatemust demonstrate a clear passion for the Food & Beverageindustry, guest experience and a willingness to learn in asupportive but disciplined environment. Willing to work flexiblehours, excellent communication, and interpersonal skills. Must haveminimum 2 - 3 years' experience in a similar role in aluxury hotel or restaurant. Atlantis, The Royal offers anunbeatable opportunity to grow and develop in your career right ina mix of a continuously developing city and a diverse range ofcultures
Leadership and TeamManagement:
- Strongleadership skills to manage and motivate a team, handle performanceevaluations, and encourage teamwork.
- Excellentinterpersonal and communication skills to engage with staff,guests, and otherdepartments.
CustomerServiceExcellence:
- Exceptionalcustomer service skills, with the ability to resolve complaintseffectively and ensure a positive experience for everyguest.
- Ability to remain calm under pressureand deal with challenging situations in a professionalmanner.
OrganizationalSkills:
- Excellentorganizational abilities to manage multiple tasks, prioritizeeffectively, and ensure smooth operations in a busy front deskenvironment.
- Strong attention to detail inmanaging guest data, reservations, billing, and administrativetasks.
Problem-SolvingandDecision-Making:
- Strongproblem-solving skills, especially in high-pressure situations, tomake quick decisions and provide solutions that meet both guestneeds and businessgoals.
TechnologyProficiency:
- Proficiencywith property management systems (PMS), booking software, and otherhotel management tools.
- Comfortable with usingtechnology for financial transactions, data entry, and guestservices.
Multitasking:
- Abilityto handle a variety of tasks at once, including answering phones,checking in guests, resolving complaints, and managing front deskoperations without sacrificing servicequality.
FinancialAcumen:
- A strongunderstanding of financial processes related to the front desk,including billing, cash handling, and revenuemanagement.
TimeManagement:
- Ability tomanage time effectively, ensuring that all tasks are completed ontime and that no guest request goesunmet.
Educationaland ExperienceRequirements
- Education:A high school diploma or equivalent is typically required. ABachelor's degree inhospitality management, business administration, or a related fieldispreferred.
- Experience:Typically, a Reception Manager needsat least 2-3 years of experience in afront desk or guest service role, with some experience in asupervisory or managerialcapacity.
- Certifications:Some roles may require certifications in hospitality or customerservice, such as Certified Front Desk Representative(CFDR) or Hospitality Managementcertifications
Reception,ReceptionManagement,Reception Desk
Employment Type: Full-time
Department / FunctionalArea: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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