Hotel Reception Manager
5 days ago
Job Summary:
Job Role:The Guest Services Coordinator plays a vital role in ensuring the smooth operation of the hotel's front desk. This includes checking in and out guests, handling customer inquiries, and addressing any issues that may arise during their stay.
This position requires excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
- Provide prompt and courteous assistance to guests, responding to their queries and resolving issues efficiently.
- Process guest check-ins and check-outs, handling payments, and issuing room keys.
- Manage guest complaints and concerns, escalating issues to management if necessary.
- Maintain accurate records and reports, including guest feedback, incident reports, and lost and found items.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and maintain high standards of hospitality.
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