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Remote Operations Assistant

1 month ago

Dubai, United Arab Emirates Pet Concierge Full time

Remote Operations Assistant Pet Concierge

Location: Dubai UAE (Remote)

Full Time Immediate Start

Are you a highly organized, detail-oriented, and tech-savvy operations professional with a passion for pets? Do you thrive in a fast-paced environment, juggling multiple priorities while ensuring seamless business operations? If so, we want to hear from you

We are looking for a Remote Operations Assistant to support Pet Concierge. The ideal candidate must be proactive, efficient, and capable of managing daily operations, client interactions, and team coordination while working closely with the CEO.

Key Responsibilities:
  1. Client & Lead Management:
  • Respond to leads and client inquiries promptly and accurately across multiple channels.
  • Use WhatsApp Business templates, Slack, email, and calls to engage professionally with clients.
  • Oversee bookings, follow-ups, and customer retention strategies to ensure exceptional service.
CRM & Administrative Tasks:
  • Maintain and update the CRM system with client records, bookings, and transaction history.
  • Track customer interactions and ensure all data is accurately logged.
  • Generate invoices and send payment links using Zoho Books while monitoring financial transactions.
  • Oversee Google Calendar for client appointments, internal schedules, and reminders.
Operations & Team Coordination:
  • Manage daily business operations to ensure seamless service delivery.
  • Coordinate with and oversee staff and freelancers, ensuring tasks are completed efficiently.
  • Monitor workflows, resolve operational bottlenecks, and optimize business processes.
  • Take instructions from the CEO and execute tasks with minimal supervision.
Process Optimization & Tech Utilization:
  • Leverage AI tools like ChatGPT to enhance efficiency in communication and reporting.
  • Implement best practices for operational efficiency and customer experience improvement.
  • Monitor service quality and propose innovative solutions for operational challenges.
What We're Looking For:
  • Flawless attention to detail; accuracy in everything you do is critical.
  • Ability to work under pressure; stay calm and focused in a fast-changing environment.
  • Tech-savvy and adaptable; comfortable with CRM software, Zoho Books, WhatsApp Business, Slack, Google Calendar, and ChatGPT.
  • Strong problem-solving and multitasking skills; manage multiple responsibilities efficiently.
  • Excellent communication skills; clear, professional, and responsive in all interactions.
  • Experience in team coordination and operational management is a plus.
  • A background in customer service, sales support, or operations is advantageous.
Why Join Us:
  • Be part of an exciting, growing pet-focused business.
  • Enjoy the flexibility of working remotely.
  • Work in a dynamic and high-performance environment.
  • Opportunity for career growth and skill development.
  • Competitive salary and a chance to make a real impact in the company.

Immediate start preferred If you are an organized, results-driven operations professional ready for a new challenge, we would love to hear from you.

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