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Key Account Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Dubizzle Full time
Roles and responsibilities

As a Junior Key Accounts Representative, you will be responsible for conducting farming visits to existing vendors and hunting visits to prospective vendors. You will also be responsible for building a vendor management structure.

Key Accounts Relationship Management:

  • Maintaining relationships with all the listed banks, insurance companies, and complementary product vendors
  • Updating the VAS Key Accounts sheet

Onboarding New Products, Services, and Banks:

  • Ensure the onboarding of at least one new product, service, or bank every quarter;
  • Enhance Relationships with Existing Vendors
  • Strengthen relationships with existing vendors to provide better experiences for our customers
  • Collaborate with vendors to resolve issues swiftly and improve service levels
  • Be the primary point of contact (POC) for handling escalations and resolving customer issues in collaboration with vendors

Requirements

  • High school education.
  • 1-2 years experience in a similar role.
  • Knowledge of handling objections/refusals
  • Warm-up, opening, presentation, and deal closure process knowledge
  • Knowledge about the UAE auto market
  • High level of accuracy and attention to detail.
  • Ability to multitask and manage time effectively.
  • Persuasive with strong communication skills to close deals
  • Tactful, intelligent, and improvising skills to handle client's objections
  • Maintain a high number of daily deal closures
  • Aggressive follow-up skills to ensure that deadlines are met
  • Strong negotiation skills to achieve the best possible outcome out of all sales interactions.
  • High level of confidence, self-starter and go-getter attitude
  • Ability to work independently and as part of a team
Desired candidate profile

1. Client Relationship Management

  • Building Relationships : Develop and maintain long-term relationships with key accounts to foster trust and loyalty. Establishing rapport and understanding the unique needs of each client is critical.
  • Point of Contact : Act as the main point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
  • Client Retention : Ensure that key accounts are satisfied with products and services, working proactively to prevent churn and ensuring the client remains a customer for the long term.

2. Understanding Client Needs

  • Client Needs Assessment : Regularly meet with clients to understand their business challenges, objectives, and goals. Use this information to identify opportunities where your company's products or services can provide value.
  • Tailored Solutions : Provide personalized solutions based on the specific needs of each client, ensuring they receive the most appropriate offerings.
  • Customer Feedback : Collect feedback from clients on products, services, and overall experience to ensure continuous improvement.

3. Sales and Revenue Growth

  • Upselling and Cross-selling : Identify opportunities to upsell or cross-sell additional products or services that align with the client's needs, thereby increasing revenue from existing accounts.
  • Renewal Management : Ensure that key accounts renew contracts or agreements, and assist in negotiating terms when needed.
  • Sales Forecasting : Work with management to forecast potential revenue from key accounts and track progress towards sales targets.

4. Problem Solving and Conflict Resolution

  • Issue Resolution : Address and resolve any issues or challenges that arise with key accounts, working quickly and effectively to prevent dissatisfaction.
  • Escalation : Act as a liaison between the client and the internal team when complex issues or disputes arise, ensuring that any escalations are handled with care and professionalism.

5. Collaboration with Internal Teams

  • Cross-Department Collaboration : Collaborate with various internal teams such as sales, marketing, customer service, and product development to ensure that key accounts' needs are met.
  • Information Sharing : Provide valuable insights about key accounts to other teams, including customer preferences, challenges, and feedback that could help improve products or services.
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