Key Account Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Dubizzle Full time
Roles and responsibilities

As a Junior Key Accounts Representative, you will be responsible for conducting farming visits to existing vendors and hunting visits to prospective vendors. You will also be responsible for building a vendor management structure.

Key Accounts Relationship Management:

  • Maintaining relationships with all the listed banks, insurance companies, and complementary product vendors.
  • Updating the VAS Key Accounts sheet.

Onboarding New Products, Services, and Banks:

  • Ensure the onboarding of at least one new product, service, or bank every quarter.
  • Enhance Relationships with Existing Vendors.
  • Strengthen relationships with existing vendors to provide better experiences for our customers.
  • Collaborate with vendors to resolve issues swiftly and improve service levels.
  • Be the primary point of contact (POC) for handling escalations and resolving customer issues in collaboration with vendors.

Requirements:

  • High school education.
  • 1-2 years experience in a similar role.
  • Knowledge of handling objections/refusals.
  • Warm-up-opening-presentation-deal closure process knowledge.
  • Knowledge about the UAE auto market.
  • High level of accuracy and attention to detail.
  • Ability to multitask and manage time effectively.
  • Persuasive with strong communication skills to close deals.
  • Tactful, intelligent, and improvising skills to handle client's objections.
  • Maintain a high number of daily deal closures.
  • Aggressive follow-up skills to ensure that deadlines are met.
  • Strong negotiation skills to achieve the best possible outcome out of all sales interactions.
  • High level of confidence, self-starter, and go-getter attitude.
  • Ability to work independently and as part of a team.

Desired candidate profile:

  1. Client Relationship Management:
    • Building Relationships: Develop and maintain long-term relationships with key accounts to foster trust and loyalty. Establishing rapport and understanding the unique needs of each client is critical.
    • Point of Contact: Act as the main point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
    • Client Retention: Ensure that key accounts are satisfied with products and services, working proactively to prevent churn and ensuring the client remains a customer for the long term.
  2. Understanding Client Needs:
    • Client Needs Assessment: Regularly meet with clients to understand their business challenges, objectives, and goals. Use this information to identify opportunities where your company's products or services can provide value.
    • Tailored Solutions: Provide personalized solutions based on the specific needs of each client, ensuring they receive the most appropriate offerings.
    • Customer Feedback: Collect feedback from clients on products, services, and overall experience to ensure continuous improvement.
  3. Sales and Revenue Growth:
    • Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or services that align with the client's needs, thereby increasing revenue from existing accounts.
    • Renewal Management: Ensure that key accounts renew contracts or agreements, and assist in negotiating terms when needed.
    • Sales Forecasting: Work with management to forecast potential revenue from key accounts and track progress towards sales targets.
  4. Problem Solving and Conflict Resolution:
    • Issue Resolution: Address and resolve any issues or challenges that arise with key accounts, working quickly and effectively to prevent dissatisfaction.
    • Escalation: Act as a liaison between the client and the internal team when complex issues or disputes arise, ensuring that any escalations are handled with care and professionalism.
  5. Collaboration with Internal Teams:
    • Cross-Department Collaboration: Collaborate with various internal teams such as sales, marketing, customer service, and product development to ensure that key accounts' needs are met.
    • Information Sharing: Provide valuable insights about key accounts to other teams, including customer preferences, challenges, and feedback that could help improve products or services.
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