Technical Support Specialist

4 weeks ago


Dubai, United Arab Emirates Easygenerator Full time
DescriptionAs a Technical Support Specialist, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. You will role will be oriented toward technical task requested by clients, such as settings and sign on requests.Responsibilities:

Interact with customers through multiple channels (emails, chats, and calls)Register customer responses, complaints and remarks and handle requests for assistanceCollaborate cross-functionally with Sales, Developers, Marketing, and Testers

Supporting our client on their technical support request to:

Setup auth integrations using internal administrative tool (Single Sign On using SAML/OAuth) – Liaise with the client to gather requirements and explain why certain details are needed if necessary.Provide 1st line technical support for clients – Debug technical issues at a basic level and liaise with development team to effectively escalate issues for further investigation if required.Provide technical onboarding for new clients – Our tool allows clients to tailor the features and behavior to their specifications. You would be responsible for handling such requests and implementing the changes using internal tools for them.

Qualifications

Fluency in English, strong written and verbal communication skillsStrong computer skills and understanding online software products and services (SaaS) –Knowledge in postman would be a plusPositive and passionate attitude to your responsibilitiesBeing polite and diligentBeing a team playeBe part of a fast-growing start-up environment where you can make an impact from day 1Work in an international and social team from our new workspace in Dubai (JLT)Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quicklyLearn from our CEO, a highly respected guru in the eLearning industry

#J-18808-Ljbffr

  • Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time

    The Technical Support Specialist will be responsible to attend take-off meetings with external MEP or Civil Engineering clients offering customer specification and sales support, ensuring the delivery of project commitments is completed within the given time lines. The role will work closely with the Technical Sales team offering full support and management...


  • dubai, United Arab Emirates Easygenerator Full time

    DescriptionAs a Technical Support Specialist, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. You will role will be oriented toward technical task requested by clients, such...


  • Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time

    The Technical Support Specialist will beresponsible to attend take-off meetings with external MEP or CivilEngineering clients offering customer specification and salessupport, ensuring the delivery of project commitments is completedwithin the given time lines.The role will work closely with the TechnicalSales team offering full support and management of the...


  • dubai, United Arab Emirates Canon South Africa (Pty) Ltd Full time

    Support Canon distributors, Channel Partners, and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising, and ultimately solving product problems. Problem resolution will be either from technical specialists’ own knowledge or by...

  • IT Support Specialist

    3 weeks ago


    dubai, United Arab Emirates Jet Luxe Full time

    JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel launched in 2020 A global leader in executive aviation JET LUXE is recognized for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management tailoredmade travel and Concierge Services. The...

  • IT Technical Support

    4 weeks ago


    Dubai, United Arab Emirates K Four Technical Services LLC Full time

    **IT Technician Job Description Template** IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. **IT Technician Responsibilities**: - Installing...


  • dubai, United Arab Emirates InterSystems Full time

    Provide immediate response to customer inquiries in accordance with service standards. Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions. Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc. Provide...

  • IT Support Specialist

    3 weeks ago


    Dubai, United Arab Emirates Jet Luxe Full time

    JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel launched in 2020 A global leader in executive aviation JET LUXE is recognized for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management tailoredmade travel and Concierge Services. The...


  • Dubai, United Arab Emirates InterSystems Full time

    Provide immediate response to customer inquiries in accordance with service standards.Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.Provide...


  • Dubai, United Arab Emirates InterSystems Full time

    Provide immediate response tocustomer inquiries in accordance with servicestandards.Provide technical support for customdevelopment, user defined functions, interfaces, reports, extracts,data migration scripts and conversions.Provideadvice and best practices to Partners for technical areas such asnetworks, configurations, architecturesetc.Provide technical...


  • dubai, United Arab Emirates Jet Luxe Full time

    JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel launched in 2020 A global leader in executive aviation JET LUXE is recognized for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management tailoredmade travel and Concierge Services. The...

  • IT Support Specialist

    3 weeks ago


    Dubai, United Arab Emirates Jet Luxe Full time

    JET LUXE is a luxurytravel brand responsible for revolutionizing executive jet travellaunched in 2020 A global leader in executive aviation JET LUXE isrecognized for delivering flexible bestinclass Luxury TravelManagement solutions to customers worldwide. JET LUXE providesexceptional Aircraft Management tailoredmade travel and ConciergeServices. The company...


  • dubai, United Arab Emirates Disguise Group Full time

    Technical Solutions Specialist – DubaiSummary:Disguise is a fast-growing company that sells their products and services to high-end and complex events, shows and installations. Our product range is an integrated visual video production suite that has been used on productions such as the Grammys, Tokyo Olympics 2020, Ed Sheeran Tour, Justin Timberlake Tour,...


  • dubai, United Arab Emirates ABB Full time

    Offering technical advice and solutions on inquiries from customers/channels/sales specialists about ABB ELIP products and solutions across UAE, Bahrain, Oman, Pakistan and Kuwait Preparing and delivering technical presentations and demonstrations for both internal staff and customers on complex product issues, sharing best practices and lessons learned,...


  • dubai, United Arab Emirates Siemens Dubai Full time

    The job posting is outdated and position may be filledPrepare technical document to define the required maintenance scope for the large Gas Turbine and the required actions to solve the previously reported issues.Identify suitable service bulletins, modifications and recommendations for clients to improve their performance, availability, reliability and...


  • Dubai, United Arab Emirates Splash Software LLC Full time

    **About the Role**:We are seeking a dedicated Software Technical Support Specialist to join our dynamic team. This role is pivotal in providing exceptional support to our B2B clients, especially during service integrations and for ongoing support needs. **Key Responsibilities**: - Provide technical support to B2B clients, ensuring high-quality service...


  • dubai, United Arab Emirates Dmcdubai Full time

    We’re recruiting ‘IT Desktop Support Specialist’ for one of our client based in Dubai, UAE.Job Description:In this role, we’re looking for someone who is responsible to provide technical support across a mixed OS environment with end-users of varying technical abilities.Key Responsibilities:Installing and configuring computer hardware, software,...

  • Technical Support

    7 days ago


    Dubai, United Arab Emirates Franchisor Company Dubai Full time

    Are you a tech-savvy person with a desire to offer superb technical support? For our team in the United Arab Emirates, we are looking for a skilled and knowledgeable part-time technical support specialist. We're interested in hearing from you if you have experience installing software, are willing to work on weekends and in the evenings on weekdays, and are...


  • dubai, United Arab Emirates Crossover Full time

    Technical Support Specialist Jobs In Dubai | CrossoverApply Also Waiter/Waitress Jobs In Sharjah | Apt ResourcesWith a strong foundation in technical support and a flair for understanding the evolving telecommunications landscape, are you ready to take on more advanced challenges? Skyvera stands at the intersection of telco advancement and AI innovation. If...

  • Technical Support

    4 weeks ago


    Dubai, United Arab Emirates Smart Matrix General Trading L.L.C. Full time

    We are looking for IT / Technical Support staff for our various Projects all over UAE and GCC. Job requirement is the installation at Multiple Sites; including: - Physical Installation of Electronic Equipment (Windows & Android based devices) - IP Network Setup & Configuration - Control Software Installation & Configuration - System Testing & Adjustments -...