IT Support Specialist

3 weeks ago

dubai, United Arab Emirates Jet Luxe Full time

JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel launched in 2020 A global leader in executive aviation JET LUXE is recognized for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management tailoredmade travel and Concierge Services. The company caters to an elite clientele. Including aircraft owners VIPs and operators of business jets for corporate commercial and personal air travel. From the palace to the aircraft to the destination anything private jet travel requires anywhere in the world we can provide. See the world in Your Own Way.

We are seeking a highly skilled and motivated IT Support Specialist to join our team in our Dubai HQ. The successful candidate will be responsible for providing technical support and assistance to our staff on a daily basis as well as helping with more complex IT issues. This position requires a good understanding of some advanced IT skills such as backend development and coding as well as experience in helping an office with standard IT needs. The IT Support Specialist will work closely with our team to ensure that our systems are running smoothly and any issues are quickly resolved.

Responsibilities:

oProvide technical support to our staff on a daily basis
oRespond to and resolve help desk tickets in a timely manner
oTroubleshoot hardware software and network issues
oInstall and configure software and hardware
oMaintain accurate records of all support requests and resolutions
oCollaborate with our team to ensure that all systems are running smoothly
oManage user accounts and access control
oAssist with the maintenance of servers and networks
oWrite scripts and automate routine tasks
oProvide training to staff on the use of software and systems
oAssist with website development and upgrades

Requirements:

oBachelors degree in Computer Science or related field is preferred
oAt least 3 years of experience in IT support with a good knowledge of technical IT
oExcellent troubleshooting and problemsolving skills
oStrong knowledge of Windows and MacOS operating systems
oKnowledge of Zoho One is needed
oExperience with network and server administration
oStrong knowledge of cyber security and IT security
oExcellent communication and interpersonal skills
oAbility to work independently and as part of a team

If you are an experienced IT Support Specialist we encourage you to apply for this exciting opportunity. We offer a competitive salary comprehensive benefits package and the chance to work on the latest technology with a dynamic team of professionals.


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