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Multi Property Sales Manager

4 months ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Sales & Marketing

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

This position is responsible to Maximize revenue through increased bookings across the sales office. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.

Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort

CANDIDATE PROFILE

Experience:

  • At least 2 year of related work experience

Skills and Knowledge

  • Good selling skills and understanding of sales processes; can bring a sale to closure
  • Possesses excellent telephone sales skills
  • Good customer development and relationship management skills
  • Knowledge of all Marriott Lodging products, cultures and brand strategies
  • Good understanding of need time strategy as developed by Revenue Management
  • Knowledge of contractual agreements and legal implications
  • Knowledge of food trends, food and beverage composition and menu planning
  • Excellent sales skills to upsell products and services
  • Ability to manage and balance group and local business
  • Knowledge of group business
  • Ability to implement successful sales strategies for multiple properties
  • Knowledge of operations and associated challenges for all brands
  • Strong decision making skills
  • Ability to influence others
  • Good problemsolving skills
  • Strong communication skills (verbal, listening, writing)
  • Strong organization skills
  • Good analytical skills
  • Good negotiation skills
  • Strong customer and associate relation skills
  • Ability to develop and maintain relationships e.g., associates, customers, vendors

Learning Education or Certification**-
High school diploma/G.E.D. equivalent

SPECIFIC DUTIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets
Is achieved.

  • Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
  • Responds to telephone inquiries/ requests for group business in the defined timeline.
  • Create and maintain accurate customer meeting/event records in Delphi capture feedback and make suggestions for adapting offering.
  • Suggests positive alternatives through crossreferrals and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed timelines.
  • Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
  • Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
  • Support other hotel associates on their development of sales awareness and selling skills.
  • Prepares and maintains accurate account information and profiles in Opera
  • Ensure that all sales opportunities are effectively crossreferred where possible using the appropriate crosssell protocol.
  • Produces contracts, proposals, BEO's and other related booking documentation.
  • Ensure strong knowledge of cluster Conference & Events products and selling strategies.
  • Utilizes selling skills to book all aspects of meeting in one phone call.
  • Proficiency in meeting room setups, A/V, and other support services
  • Strong knowledge of all hotels in the cluster; selling features, benefits and objectives
  • Understanding of contract management and legalities.
  • Maximize revenue by upselling creative F & B and other event options
  • Understand need hotels strategy as developed by revenue management
  • Understand and achievement of team and individual goals
  • Systems and software knowl