Reservations Sales Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates Grand Hyatt Full time
  • Processes all reservation requests by telephone, Email, OTAs and RESERVE system, promptly and accurately to the established standards.
  • Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
  • Ensures proactive sales conversion on target-based selling strategies and objectives. Cross-sells all elements of the Hotel (Rooms, F&B Restaurants and Spa)
  • Ensures highest reservation conversion rate with minimum abundant calls lost.
  • Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
  • Follows up on all tentative bookings from Sales department to ensure minimum wash to our holding business and to ensure all bookings are legitimate with guaranteed liabilities.
  • Responsible for groups attrition, ensures daily check on group wash or update and keeps DRS Ensures a high level of product knowledge of the hotel and local area.
  • Adheres to pre-set availability, rate controls & promotional activities.
  • Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
  • Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
  • Develops and maintains a high level of communication with all major sources of business and advises the Director of Revenue Strategy feedback where necessary.
  • Checks daily arrivals and informs concerned personnel of any missing information.
  • Preparation of weekly and monthly reporting on conversion, total revenue captured and up-selling target achievements.
  • Assists and prepare in groups pre-arrival process and also preparing group rooming lists, when directed.
  • Inbound and outbound call management and leaders hip.
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