Reservation Sales Manager

1 week ago


Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full time
Deluxe Holiday Homes is seeking a highly motivated and experienced Reservation cum Sales Manager to join our Revenue department.

As a Reservation cum Sales Manager, you will play a crucial role in ensuring the smooth operation of our reservation process and maximizing revenue for our holiday homes.


Responsibilities:

Data-Driven Decision-Making:

  • Utilize data analytics and reporting tools to make informed decisions regarding pricing, occupancy rates, and inventory management.
  • Continuously monitor reservation trends and market dynamics to identify opportunities for revenue optimization.
  • Demand and analyze data to support strategic judgments and decisionmaking.

Sales Expansion:

  • Develop and execute strategies to drive nonordinary sales channels, such as partnerships with travel agents, online travel agencies (OTAs), and other sales partners.
  • Collaborate with the Sales Director to explore new sales opportunities and innovative approaches to expand the customer base.
  • Work closely with the marketing team to align reservation strategies with promotional campaigns.

CRM Management:

  • Oversee and manage the utilization of the Sales CRM system (e.g HubSpot) to streamline reservations processes.
  • Ensure accurate and uptodate customer records, interactions, and communications in the CRM.
  • Train reservations team members on effective CRM usage and best practices.

Reservations Team Leadership:

  • Lead, motivate, and manage the reservations team, setting clear performance targets and conducting regular evaluations.
  • Foster a culture of excellence, datadriven decisionmaking, and customercentricity within the team.
  • Provide guidance and support to team members in handling complex reservations and customer inquiries.

Reporting and Communication:

  • Prepare and present regular reports on reservation performance, revenue, and sales strategies to senior management.
  • Collaborate with crossfunctional teams to ensure alignment between reservations and other departments.

Benefits

  • Competitive Salary Package.
  • Employment visa & Medical Insurance Plan.
  • Air Ticket Allowance.
  • Paid leave.
  • A great working environment.
  • Comprehensive training and support.
  • Opportunity to work with multicultural environment.

Requirements:

  • Proven experience in reservation management or a similar role within the hospitality, Travel & Tourism industry.
  • Strong knowledge of reservation management systems with a strong background in data analysis.
  • Proficiency in using Sales CRM software (e.g., SalesForce, HubSpot) for reservations management.
  • Excellent communication, interpersonal skills, and multitasking abilities.
  • Strong analytical and problemsolving skills.


If you are a results-oriented individual with a passion for the hospitality industry, we would love to hear from you.

Join our team at Deluxe Holiday Homes and contribute to our success in providing exceptional guest experiences.

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