Agent, Reservations

1 week ago

Dubai, Dubai, United Arab Emirates Kerzner International Resorts Full time
Agent, Reservations
(5491)


Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.


Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination.

Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.


About The Role


Provides overall reservations support for the hotel, responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts.


Key Duties And Responsibilities

  • Has a full and comprehensive knowledge of the hotel facilities
  • Be a continual source of information, help and assistance to all guests
  • Maintains a high level of communication and feedback within the department
  • Identifies and anticipates guest needs and requirements
  • Handles all incoming calls and guest inquiries to in accordance with the reservations standards
  • Answers guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
  • Identifies guest reservation needs by asking openended questions to obtain all necessary information.
  • Identifies repeat guests using appropriate codes.
  • Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Resolves guest complaints, ensuring guest satisfaction.
  • Verifies all reservation information with callers to ensure accuracy.
  • Accommodates and document special requests in an accurate and efficient manner.
  • Determines the most appropriate room type to meet guest requirements and maximize room rate.
  • Explains guarantee and cancellation policies to callers.
  • Describes room accommodations and benefit feature sale amenities to guests.
  • Ensures accurate input of reservations details in the property management system (OPERA)
  • Prepares and sends confirmation letters within 24hrs to ensure guest satisfaction
  • Coordinates with Concierge on all airport transfers requests
  • Coordinates with Restaurant reservations on all restaurant reservations requests
  • Upsell Hotel Outlets and facilities whenever possible
  • Acknowledges same day reservations, rooms allocation changes, amendment or cancellation to both Housekeeping and Front Office on Duty
  • Informs all concerned about VIP bookings
  • Reports to duty punctually and in accordance with the department duty roster
  • Any other duties as may reasonably be requested by the management
  • Making room reservations and answering to guest inquiries (individuals and groups) in an efficient manner in line with our standards and maximizing revenue by upselling suites and facilities available at the hotel

Skills, Experience & Educational Requirements

  • Diploma or degree in hospitality, F&B or sales
  • Knowledge of reservation and distribution tools
  • Knowledge of the hospitality sector
  • Preferably has 1 or 2 years' experience in a customer service or telephone contact position
  • Opera/Fidelio Knowledge
  • Microsoft Office
  • Microsoft Outlook
  • Excellent Communication Skills
  • Listen effectively
  • Communicate clearly and in a friendly way
  • To solve the issue
  • Organized and disciplined, dedicated and loyal (essential)
  • Friendly, pleasant and easy to be around (essential)
  • Work effectively under pressure to meet deadlines (essential)
  • Expertise in written and spoken English (essential)
  • High level of telephone skills (essential)
  • Willing to take personal responsibility for own performance
Join a team that is _warm_, _caring_, _connected_ and _empowered_ to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates City One Tourism & Travel LLC Full time

    Our company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**:RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Reservations Agent is responsible to assist the Director of Reservations in managing the Reservations Department and work closely with...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Hive Holiday Homes Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    Summary:You will assist in ensuring the smooth operation of the department following Hyatt International's strategies and brand standards while meeting employee, guest, and owner expectations.The Reservations Agent supports the Director of Reservations in overseeing the Reservations Department, cooperating with Sales and Marketing and other relevant Rooms...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates HIT HUMAN RESOURCE Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Westminster Properties Full time

    RESERVATION AGENT:5* Hotel Back ground (or Holiday Homes) with solid experience in PROPERTY MANAGEMENT SYSTEM **(RMS, Opera, ) as reservation executive (back office)URGENT- 5 Hotel UAE Experience in Property Management System regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS,...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Almaraseem Holiday Homes & Tourism Full time

    PLEASE CHECK THE JOB DESCRIPTION FIRST BEFORE APPLYING 23 Experience in Travel and Tourism Industry / Hotel Reservation Booking in UAE is a must. We are looking for detailoriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel...

  • Cluster Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Cluster Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time

    Reservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.Ensure clients' satisfaction and adherence to Kempinski service standards.Follow...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring- Reservation Agent- Minimum 1 year experience in same field- Immediate join

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Carlton Downtown Hotel Full time

    Reservation Agent Responsibilities: Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Helping plan travel itineraries by...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Rayna Tourism LLC Full time

    We are looking for detail-oriented reservation agents to assist our customers from Russia with their booking needs. Should be well versed with native russian language. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Holiday International Hotel Full time

    Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of the...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    What You Will Be Doing Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenueAims to upsell rooms and other services to maximize the profitability of the companyIs fluent in all Accor distribution...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Cheval Maison The Palm, Dubai Full time

    Job Ref:CHE1475Branch:Cheval Maison The Palm, DubaiLocation:Cheval Maison The Palm, DubaiSalary/Benefits:Competitive Salary plus benefitsContract type:Fixed TermHours:Full TimeShift pattern:General office hoursHours per week:48Posted date:23/06/2023Closing date:25/07/2023This exciting opportunity as a Reservations Agent role is a group support role for our...

  • Reservations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Millennium Place Marina Full time

    As a Reservations Agent at Millennium Place Marina, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities: Provide information about room availability,...

  • Reservation Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels Resorts & Spas Full time

    To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue.The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the...