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Medical Receptionist
3 months ago
As a Medical Receptionist, you will serve as the first point of contact for patients and visitors to our healthcare center.
You will be responsible for providing exceptional customer service, managing patient inquiries, scheduling appointments, and performing various administrative tasks to support the efficient operation of the front desk and overall clinic.
Key Responsibilities:
- Greet patients and visitors in a warm and welcoming manner, ensuring a positive experience from the moment they enter the clinic.
- Manage patient checkin and checkout processes, verifying demographic and insurance information, and updating patient records as needed.
- Schedule appointments for patients, coordinating with medical staff to ensure optimal scheduling and efficient use of clinic resources.
- Answer phone calls and respond to inquiries from patients, healthcare providers, and other stakeholders, providing accurate information and directing calls to the appropriate staff member when necessary.
- Maintain cleanliness and organization of the front desk area, waiting room, and patient reception area.
- Assist patients with completing necessary forms and paperwork, including insurance claims, consent forms, and medical history questionnaires.
- Process payments for services rendered, collect copayments, and reconcile daily cash transactions.
- Coordinate patient referrals to other healthcare providers or specialists as directed by medical staff.
- Ensure compliance with patient confidentiality and privacy regulations, safeguarding protected health information (PHI) at all times.
Qualifications:
- High school diploma or equivalent required; associate's degree or certification in medical office administration preferred.
- Previous experience working in a medical office or healthcare setting strongly preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and external contacts.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities in a fastpaced environment.
- Proficiency in computer skills, including electronic medical records (EMR) systems, scheduling software, and Microsoft Office Suite.
- Knowledge of medical terminology, insurance verification processes, and billing procedures preferred.
- Flexibility to adapt to changing priorities and work schedules as needed.
Job Types:
Full-time, Contract
Contract length: 24 months
Salary:
From AED3,000.00 per month
