Medical Receptionist for Healthcare Facility

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Reap HR Consultancy Full time
Job Summary

We are seeking a highly skilled and experienced Medical Receptionist to join our team at Reap HR Consultancy. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring smooth operations within the medical center.

Key Responsibilities
  • Provide Warm and Professional Greetings: Greet patients and visitors warmly and professionally, ensuring a positive first impression of the medical center.
  • Manage Patient Check-in and Check-out Processes: Manage patient check-in and check-out processes efficiently, including verifying demographic and insurance information.
  • Schedule Appointments: Schedule appointments for patients, ensuring accurate documentation of appointments and maintaining the appointment calendar.
  • Answer Phone Calls and Emails: Answer phone calls and emails promptly and professionally, directing inquiries to the appropriate staff members or departments.
  • Maintain a Tidy and Organized Reception Area: Maintain a tidy and organized reception area, ensuring that patient information and confidentiality are upheld at all times.
  • Assist with Administrative Tasks: Assist patients with completing necessary forms and paperwork, including insurance claims and medical history updates.
  • Collaborate with Medical Staff: Collaborate with medical staff to ensure smooth patient flow and address any urgent or critical patient needs promptly.
  • Process Payments and Insurance Claims: Process payments, copayments, and insurance claims accurately, utilizing electronic medical records (EMR) systems and billing software.
  • Stay Informed about Medical Center Services: Stay informed about medical center services, policies, and procedures to provide accurate information to patients and visitors.
  • Handle Patient Inquiries and Concerns: Handle patient inquiries and concerns with empathy and professionalism, escalating issues to appropriate personnel when necessary.
Requirements

To qualify for this position, you must have:

  • Fluency in Arabic and English speaking skills
Benefits

Salary and package/benefits will be discussed in the interview.



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