Digital Business Lead

2 weeks ago


United Arab Emirates Allianz Partners Full time
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries.

This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.


The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers.

These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students.

Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile.

We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.


Summary:

We are looking for an experienced specialist to manage one of our digital assets to manage digital interactions with medical providers.

You will be responsible for creating and executing the roadmap of digital solutions for providers, improve the experience, drive the usage satisfaction and monetize the asset.

As part of the Marketing team you will work closely with the Medical Provider Management department, IT and Operations.

Main Tasks:

  • Monitor the market trends and competitors for idea creation and strategic advantage differentiation
  • Regularly seek provider feedback to collect requirements in order to set the strategic direction, build processes and add maturity in leveraging analytics enable feature design from ideation to postlaunch refinements across several geographies
  • In line with the corporate strategy, derive a digital strategy for providers, including targeted market positioning
  • Define value proposition in terms of products / features respectively for each provider or segment and contribute in defining corresponding business models
  • Build digital customer journeys driving an efficient interactions to feed UX and UI design
  • Build a roadmap, set priorities for implementation of geographical rollout, design change request documents
  • Cooperate with the PMO, IT development and UX/UI design teams, whether inhouse or outsourced
  • Ensure continuous improvement/ refinement through analysis user behaviors and actual customer interactions, and pain points along the endtoend digital customer journey.
  • Define and monitor business performance KPIs and support operational roles to translate into concrete service level targets
  • Coordinate creation of marketing materials to support selling the products for respective segments in collaboration with Marketing & Communication

Minimum Requirements:

  • 5+ year of experience in a business role
  • Experience in managing growth and adaptation of digital assets
  • University degree in Business Administration (or similar technical equivalence)
  • Strong digital knowledge and interest
  • Previous exposure to agile and scrum work environment is a plus
  • Understanding of the digital health ecosystems and the health insurance sector is a plus
  • Legally permitted to work in the country of operations.
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
  • Knowledge of agile environment and scrum methodology

Job Level:

Professional

Location:

  • AE
    Available until:
06/02/2023

Area of Expertise:

Marketing & Design

Unit:

Allianz Partners

Employing Entity:

NEXTCARE Claims Management LLC

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

21539
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