Service Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Masaood Full time

Core Responsibilities

  • Set performance objectives with the Assistant General Manager and ensure their achievement throughout the year.
  • Drive results in the Aftersales area by effective planning, resource allocation, work allocation, monitoring, and decision-making to meet branch KPIs.

Key Duties

  • Ensure branch targets and objectives are met, including Service revenue and Parts sales, while maintaining compliance with company standards and policies.
  • Monitor internal Aftersales key metrics within the branch.
  • Supervise repair quality and track manpower performance regularly, striving to motivate staff consistently for quality service.
  • Maintain high workshop productivity and seize opportunities in Service and Parts sales.
  • Make recommendations on Aftersales services to target groups, considering the competitive landscape. Obtain Management approval for implementation.
  • Set monthly targets for Service Advisors regarding ROIs, Net Sales, Sold Hours, Value Added Services, and Parts Sales.
  • Contribute to the Aftersales marketing plan and support its execution.
  • Analyze customer satisfaction results, lead review meetings, and develop action plans. Submit reports to the Area Service Manager as necessary.
  • Implement Service Processes and Procedures, making adjustments for continuous enhancement.
  • Maintain frontline discipline, including uniform standards, conduct, and professionalism.
  • Ensure efficient Service reception operations align with Retail Visual Identity standards.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers. Answering...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Indian Health Service Full time

    Management & Program Analyst | Indian Health Service Abu DhabiThe Indian Health Service, an agency within the US Department of Health and Human Services , works to ensure that all American Indian and Alaska Native people receive comprehensive health care services and all Indian health facilities are staffed with well-trained, compassionate, committed health...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Maharat 71 Full time

    Key Responsibilities System Configuration and Management: Setting up, configuring, and managing ITSM tools and platforms, which may include service desk software, asset management systems, and other ITIL V4aligned tools. Process Implementation: Implementing and maintaining ITSM processes such as incident management, problem management, change management, and...

  • Service Manager

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Advanced Integration Technologies Full time

    _Read the Below before applying_Understand the scope of work in alignment with service and support onprojects and support services.support services and respond to them after coordinating with respectiveproject managers.Responsibility to read and follow all terms and condition of contractand provide prompt response as applicableMonitor AIT Ticketing portal...

  • Service Manager

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Masaood Full time

    Defines performance goals at the start of the year in discussion with the Assistant General Manager, and ensures that the goals are achieved during the year. Drives Aftersales area results through effective planning, resource allocation, work allocation, monitoring, and decision-making to achieve the branch's KPIs. Core ResponsibilitiesEnsures achievement...

  • Service Manager

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Masaood Full time

    Defines performance goals at the beginning of the year in collaboration with the Assistant General Manager, and ensures the goals are met throughout the year.Drives Aftersales area outcomes through efficient planning, resource allocation, work assignment, monitoring, and decision-making to reach the branch's KPIs.Key ResponsibilitiesEnsures achievement of...

  • Service Manager

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates HCP International Full time

    Category:Passenger Cars: ManagementLocation:Abu Dhabi, United Arab EmiratesSalary:Competitive salary and benefits packageBenefits:Company Car, Housing Allowance, Annual Air Ticket, Healthcare, Annual Performance-based BonusJob Ref:1508ROLE DETAILS:Are you an experienced Service Manager working with a premium or luxury passenger car brand, and looking for a...

  • Service Manager

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Ciconia Recovery healthcare investments llc Full time

    _ATTENTION:ONLY CANDIDATES WITH EXPERIENCE with management of ADDICTION RECOVERY HALFWAY HOUSES CAN APPLY._We are an addiction rehabilitation centre based in Abudhabi, looking for a service manager to manager the halfway house.Western experience in managing half way house IS MONDATORY.His main responsibilities:Facility managementH&SAccreditationQuality...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    Soft Services ManagerMake a difference every dayThe Job OpportunitySince 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...

  • Soft Services Manager

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Soft Services ManagerMake a difference every day The Job OpportunitySince 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...

  • Soft Services Manager

    1 month ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Soft Services ManagerMake a difference every day The Job OpportunitySince 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services Full time

    Understanding the business outcomes required from Customer servicesAssisting the Sales Team in establishing Service Agreements and Support PlansWorking as a member of a team that provides focused customer service.Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.Manager/Client Service Management in...

  • Project Manager

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates TR Service GmbH Full time

    Position Overview:As the Project Manager for shutdown projects in the oil and gas field, you will be responsible for overseeing all aspects of project planning, execution, and delivery. You will lead a multidisciplinary team and collaborate closely with stakeholders to ensure project success while maintaining the highest standards of safety and quality.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates CLYMB Abu Dhabi Full time

    In this position you will ensure the highest standard of service excellence within the Uniform Services division and throughout all facilities that are managed by the HR Operations Department.The objective is a Uniform Services Operation that positively impacts the experience of our Colleagues, thus the Company Core Process and Image.The position must...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services Full time

    Understanding the businessoutcomes required from CustomerservicesAssisting the Sales Team inestablishing Service Agreements and SupportPlansWorking as a member of a team thatprovides focused customer service.Taking theinitiative to continually develop local site knowledge, technicalexpertise and professionalskills.Manager/Client Service Management...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Aurawoo International Full time

    Abu Dhabi- Job Country: UAE- Job Industry: Customer & Contact Service- Job Profile: Customer Service Manager- Training Duration: 1 month- Number of Jobs Opening: 65- Salary: Per Month)- Job Type:Full Time- Visa: Provided by company- Food:Provided by company- Accommodation:Provided by company- Air ticket:Provided by company- Medical Insurance:Provided by...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Uniform Services Manager ensures the highest standard of service excellence within the Uniform Services division and throughout all facilities that are managed by the HR Operations Department.The objective is a Uniform Services Operation that positively impacts the experience of our Colleagues, thus the Company Core Process and Image.You must provide a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment And Outsourcing Services Full time

    Understanding the business outcomes required from Customer servicesAssisting the Sales Team in establishing Service Agreements and Support PlansWorking as a member of a team that provides focused customer service.Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.Manager/Client Service Management in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NES Fircroft Full time

    Service Delivery manager for an oil Field Services Company based in UAEWe are looking for an experiencedService Delivery Manager who have extensive experience in onshore/Offshore drilling equipment Services Delivery for anField Services Company based in Abu Dhabi UAE Successful candidate will beBachelor Degree with minimum of Fifteen (15) years' experience...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates HSBC Full time

    To support the Wealth Senior Sales Manager and Senior PWSM in the delivery of customer driven service & sales, efficiency of service capability, operational quality, de-risking business and control of costs to meet the wealth plan. Continually improving the standards of customer driven behavior for Premier clients by daily monitoring of Premier Service...