HR Business Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time
Our client is the GCCs first within their area of business, focussed mainly within financial services.


You will be responsible for overseeing the end to end operations excellent processes and ensure they are running smoothly and in compliance with the clients policies and procedures.

You will manage a team of HR Business Partners in the contact centre and ensure high delivery within the SLA target.


Key accountabilities of the role will include; high quality team performance, ensuring rules and regulations are up to date as well as ensuring that policies and procedures are accurate and aligned with goals and strategies.

You will also ensure that cost effective plans are in place alongside salaries and headcounts are budgeted for.

The successful candidate should be proficient in HR practices and hold a bachelors Degree in a relevant field alongside a CIPD qualification.

You should have at least five years proven experience of working within a HR position, alongside previous contact centre experience.

About The Company


The Charterhouse Partnership brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003.

Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base.

The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Hong Kong, Melbourne, Singapore, and Sydney, with further regional expansion planned across Qatar and Saudi Arabia.

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