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Operations Executive

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

  • To offer a high level of support to the Operations Manager and customers and maximize SAP in all day to day activities to maintain 100% system integrity.
  • To perform administrative tasks accurately and within the time prescribed.
  • To submit timely reports

What you will do:

  • Offer high level support and commercial contact to our customers. Fully understand our SLA / KPI requirements and ensure a customer centric mindset is maintained at all times.
  • Maximize SAP in all day to day activities to maintain system integrity and exceed customer service level expectations.
  • Develop and maintain a healthy relationship with all internal and external stakeholders. Excellent communication and diplomacy is essential to ensure operation runs smoothly and efficiently.
  • Identify areas requiring improvement and develop plans to rectify shortfalls and implement accordingly.
  • Provide direct support and assistance to Auto Units Supervisors and Transport Planners. Complete crosstraining for all Auto Units departments and have knowledge of the full supply chain process.
  • Preparation of Daily Reports for prompt submission to Operations Manager (SNA Update, PDI Feed, Daily KM Report)
  • Provide/update system entries (UL creation, Shipment/delivery creation, Binning Location updates, etc) when required.
  • Ensure that offline employees are made aware of company advertisements and promotions, as well as announcements and notices from top management. These shall then be posted promptly on the notice board an updated regularly.
  • Perform recordkeeping (meeting Minutes)and clerical tasks (filing) as necessary.
  • Offer high level support to the Operations Manager/Operations Supervisor in the preparation of incident reports for submission to top management /other departments.

Required Skills to be successful:

  • Bachelor's degree in Business Administration
  • Preferred 2 years' experience in sales
  • Willing to work in shifts duty
  • Good communication skills

About the Team:

In this position you will be working in a fast paced and diverse environment. You will be reporting directly to the Sr. Operations Manager.

What equips you for the role:

Minimum Experience: 2 years within a similar role (Transport Planning, Warehousing)

  • Good communication and interpersonal skills
  • Resultsoriented with decisionmaking and problemsolving abilities
  • Excellent knowledge of MS Office with strong Excel Skills
  • Analytical in thought and practice
  • Good organization, time management, and administrative skills
  • Flexibility and willingness to multitask
  • Ability to work under pressure in a high paced environment
  • SAP knowledge maybe an added advantage
  • Must be patient, assertive, persistent
  • Excellent verbal and written English communication skills essential.
  • Attention to detail and methodological approach to recordkeeping and reporting
  • Ability to multitask and work independently

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.

Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industria