Director of Revenue

1 week ago

Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time


An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Exceute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Revenue Director will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

What We're Looking For
  • A proven track record of at least 2 years in a Luxury Hotel Environment as a Revenue Director with extensive knowledge of award-winning Revenue Management Strategies.
  • A Relevant Degree in Finance or a related business discipline.
  • An active participant in Strategic Planning, Marketing Planning and Budgeting processes.
  • Strategic Thinking Abilities combined with the proven ability to move strategy into action.
  • Remarkable Time Management and Multi-Tasking skills even under tight deadlines.
  • Demonstrated ability to accurately budget and forecast market demand.
  • Effective management skills and a proactive approach towards coaching and training fellow 'FIVERs.'
  • Strong analytical and problem-solving mindset, enabling effective revenue management skills with accuracy and attention to detail
  • Computer literacy, with a mastery of Microsoft Word, Excel, PowerPoint and Outlook for data analysis and reporting.
  • A Proactive Nature with a meticulous Eye for Detail, complemented by the ability to Multitask effectively in a Fast-Paced Environment.
  • Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  • Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  • Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  • Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  • 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  • Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
  • A hands-on attitude, fuelled by a 'Can-Do' Spirit.
Key Responsibilities:
  • Drafts and Reviews the established Pricing Strategy with the General Manager.
  • Maximises Hotel Revenue Contribution across all distribution channels, incorporating a continuous analysis of changing Channel Distribution Models and their impact on Consumer Booking Trends.
  • Works with the top-line Team to determine Effective and Engaging Rate Offers (packages) tailored to the preferences of FIVE's Guests.
  • Sets up Standard Operating Procedures in the Revenue and Reservations Team.
  • Actively monitors the Competitive Market Environment, elaborating revenue-optimising tactics and strategies to maximise the Revenue Generation Index (RGI).
  • Drives the forecasting process for all Operating Departments, identifying revenue potentials and supply and demand variables for the property.
  • Assists the Director of Sales and Marketing with Pricing and Demand Projects based on clear briefs, ensuring an Advantageous and Leading market position.
  • Reviews Market Trends and Benchmarks against competition with a focus on Market Dominance.
  • Closely monitors competitors for shifts in Demand, Rate, and Strategy, incorporating daily Pick-Up Analysis, Strategy Adjustments, and Reporting to maintain a front-running market presence.
  • Identifies areas needing Improvement and Competitor Set Strengths, and develops strategies to best capture Market Share in the industry.
  • Drives Revenue-Generating Initiatives to optimise Top-Line Revenues.
  • Provides a dynamic weekly forecast of Expected Results, Variances, and Budget Comparisons, offering a comprehensive and sharp financial overview.
  • Configures and manages key systems, including the Revenue Management System, Central Reservation System, Property Management System, and respective Distribution Platforms.
  • Ensures all related systems are Configured correctly, Validated, and Working to Full Capacity.
  • Maintains Pricing Integrity, regularly checking distribution channels for Hotel Positioning, Information Accuracy, and Competitor Positioning.
  • Communicates Revenue Management strategies to the Room Reservations Team and other teams as required.
  • Analyses overall Monthly Hotel Performance and provides a Summary Report with recommendations to improve Long-Term Strategies, contributing to FIVE's Next-Level Success.
The Team

'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled 'Sustainable Indulgence' Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making 'Sustainability without Compromise on Luxury Living' central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 'FIVERs.' FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here:

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