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Front Desk Receptionist

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates VOGUE FITNESS Full time

MUST BE LOCATED IN THE UAE

MUST HAVE PHYSICAL FITNESS OR HOSPITALITY BACKGROUND


The front desk receptionist serves as the first point of hospitality and is responsible for ensuring that all members and visitors are consistently attended to with the utmost in customer service upon each visit or phone call to the facility, as well as providing information on the programs, activities and services at the facility.

Demonstrate ability to manage and resolve conflicts.

  • Address each user by name when they enter and leave the facility
  • Checkin all users when they arrive, including recording their attendance via the facility's approved system
  • Ensure that only authorized participants and guests are allowed access to the facility.
  • Answer the phones and handle each call, ensuring the callers' needs are met
  • Perform basic operational tasks such as scheduling appointments for classes, personal training and meetings.
  • Ensure that all feedback/complaints are appropriately communicated
  • Oversee and maintain the cleanliness of the reception areas.
  • Ensure that members and visitors are checkedin using the facility's approved system
  • Acknowledge all users on departure, ensuring they had a pleasant and productive visit to the facility.
  • Willingly step in and assist with other facility service responsibilities, as may be required to ensure that the facility delivers upon its commitment to excellence

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent

License/Certification:
- drivers license and car? (required)