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CX Supervisor Jobs in Dubai
1 week ago
CX Supervisor Jobs in Dubai | AW Rostamani Careers Dubai
Position: CX Supervisor
- Handling, overseeing, and assessing customer service activities and providing services as per company standards.
- Prepare a strategy to optimize every touch point within the customer journey.
- Managing customer's communications telephonic calls, emails, and chats as per company standards.
- Develop and maintain relationship with the suppliers and ensure volumes and market share.
- Monitor and develop strategies for improving daily rental counts with clients and reducing turnaround from suppliers to ensure company goals.
Requirements:
- Bachelor's degree with 5-7 years Car Rental in CX Department. (Preferable to have experience in aggregator rental business).
- Ability to motivate and manage staff. Multitasking, problem solver and managing pressure during routine work.
- Proficient both verbally and in writing English.
- Excellent communication skills and passionate for work.
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