CX Design

1 week ago


Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

1- CX Design & Project Manager

Job: Full Time

Location: Dubai, UAE

Job Responsibilities:
  • Plan and execute of cross-functional end-to-end projects to redesign customer journeys.
  • Use research, data, and best-practices to form and validate your solutions
  • Create journey maps, service design bluprints and prototypes to solve challenging CX problems
  • Objectively evaluate and refine concepts based on learnings from user testing validation
Job Requirements:
  • Bachelor's Degree in Design Thinking, Innovation, Human-Centred design or equivalent
  • Experience: 1- 2 years
  • Exceptional communication skills – in presenting, listening and feedback loops
  • Demonstrated deep empathy and connection to stakeholders & customers

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