CX Manager – Central Team Jobs in Dubai

1 week ago


Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

1- CX Manager – Central Team

Job: Full Time

Location: Dubai, UAE

Description:

Our CX Manager will create satisfying and compelling experiences for our customers, with a focus on reshaping the customer experience to maximize conversions. Our CX Manager must have an expert understanding of touchpoints across the entire customer journey and elevate in-store team's CX capacity and understanding of their role in the journey.

Job Responsibilities:
  • Act as a consultant to the business on all CX related matters
  • Plan and execute cross-functional end-to-end projects to redesign customer journeys
  • Develop a strong understanding of the brand's key customer journeys
  • Prepare presentations and clearly communicate projects deliverable to brand's captain
Job Requirements:
  • Experience in partnering with cross-functional teams to enable the success of both teams regarding customer experience
  • Experience leveraging data insights to improve customer experience
  • Strong written, verbal and presentation skills

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