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CX Manager – Central Team Jobs in Dubai
1 week ago
1- CX Manager – Central Team
Job: Full Time
Location: Dubai, UAE
Our CX Manager will create satisfying and compelling experiences for our customers, with a focus on reshaping the customer experience to maximize conversions. Our CX Manager must have an expert understanding of touchpoints across the entire customer journey and elevate in-store team's CX capacity and understanding of their role in the journey.
Job Responsibilities:- Act as a consultant to the business on all CX related matters
- Plan and execute cross-functional end-to-end projects to redesign customer journeys
- Develop a strong understanding of the brand's key customer journeys
- Prepare presentations and clearly communicate projects deliverable to brand's captain
- Experience in partnering with cross-functional teams to enable the success of both teams regarding customer experience
- Experience leveraging data insights to improve customer experience
- Strong written, verbal and presentation skills
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