Service Support Administration

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Kone México Full time
Service Support Administration - Team Leader

Support à la vente

• Aide les commerciaux pour les tâches administratives (réponses aux appels d'offres, commandes, documents, équipement – SAP, outil de réponse aux appels d'offres et CRM) et les demandes des clients.

• Met à jour les informations clients et les hiérarchies dans SAP + CRM selon les directives des commerciaux ou du responsable de compte clé.

• Assure le suivi des leads et des nouvelles opportunités dans CRM et les affecte à la bonne personne.

• Assure le suivi des validations clients des schémas d'installation et de conception.

• S'occupe des outils de vente et de réponse aux appels d'offres ainsi que des modèles selon les directives du responsable de vente/responsable produit.

• Se charge de la facturation et du recouvrement (dans certains contacts terrain).

• Fournit des rapports et des synthèses aux responsables financiers, de vente, marketing, d'installation, de livraison, etc.

• Apporte son aide pour les tâches administratives générales.

Gestion de la relation client
Participe à l'organisation des visites et événements des clients, ainsi qu'aux tâches liées aux clients.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L'engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d'informations et d'idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s'appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c'est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

Saviez-vous que, chaque jour, plus d'un milliard de personnes se déplacent grâce à KONE ? En 2023, nous avons réalisé 11 milliards d'euros de chiffre d'affaires net. Nous disposons de professionnels dévoués dans 60 pays du monde, tous mus par une même vision. Parce que nous sommes l'un des leaders mondiaux du secteur des ascenseurs et des escaliers mécaniques, nous nous sommes donné pour mission d'améliorer les déplacements urbains.

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