Service Support Administration

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Kone Full time

Job Description:

General Team leader responsibilities:

  • People management e.g. setting targets, conducting PDP's and IDP's for team members
  • Facilitates information sharing and creates collaborative working environment
  • Drives competence development in the team
  • Drives behavior to represent KONE as one team towards the customer
  • Monitors and leads the performance and KPI/SLA adherence of the team
  • Uses Customer Service data to bring forward ideas to improve customer experience
  • Keeps an eye on short
- and long-term development

Analyze, organize and optimize Teams operations

  • Ensure teams compliance with company policies
  • Manage the team's operation within budget
  • Ensure processes are followed according to defined global processes.
  • Understand and be updated on teams' systems
  • Ensure emergency/contingency/crisis* recovery plans are in place and to conduct periodic drills
  • Implement and ensure proper working of new tools/processes/system
  • Meet KPI targets (e.g. queries solved in 24hrs, backlogs managed etc.)

Manage Customer Service Admins

  • Ensure hiring of competent resources
  • Ensure new agents and admins are properly trained before processing customers' calls
  • Ensure continuous upgrade skill level.
  • Create a friendly and desirable working environment to minimize turnover rate

Customer Management

  • Ensure customers' complaints of the call center are promptly replied to and followed up

_Are you the one? _

  • Bachelor's degree is required
  • 7+ years of relevant administrative experience
  • Excellent English language skills, both spoken and written
  • SAP Experience is mandatory
  • Experience in people management is a plus
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _


  • Sharjah, Sharjah, United Arab Emirates Kone México Full time

    Service Support Administration - Team LeaderSupport à la vente• Aide les commerciaux pour les tâches administratives (réponses aux appels d'offres, commandes, documents, équipement – SAP, outil de réponse aux appels d'offres et CRM) et les demandes des clients.• Met à jour les informations clients et les hiérarchies dans SAP + CRM selon les...


  • Sharjah, Sharjah, United Arab Emirates University Hospital Sharjah Full time

    Date:23 Nov 2023Location: Sharjah, AECompany:University Hospital SharjahPosition Summary:Summary of Main Duties: Install and configure new workstations, peripherals and software in addition to the IP phone services. Provide support for workstations hardware and software and peripherals. Organize the IT equipment cables in a structured way at the user desk or...

  • IT Administrator

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Praarthana plumbing installation CO LLC Full time

    About The CompanyIntergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client...


  • Sharjah, Sharjah, United Arab Emirates SUNRISE Search and Support Inc. Full time

    Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.Maintain Records: Accurately document customer interactions and transactions in the CRM...

  • IT Administrator

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Tamatem Inc Full time

    You must first log inbefore applying to jobs. The purpose of this position is to ensure, and implement regularity and control over UNITED GULF overall IT related requirements. The IT Administrator's roles, responsibilities and authorities are defined in order to be incorporated into the existing IT activities. For this, UG has identified an IT Administrator,...

  • IT Administrator

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Izzat Marji Group Full time

    You must first log inbefore applying to jobs. The purpose of this position is to ensure, and implement regularity and control over UNITED GULF overall IT related requirements. The IT Administrator's roles, responsibilities and authorities are defined in order to be incorporated into the existing IT activities. For this, UG has identified an IT Administrator,...


  • Sharjah, Sharjah, United Arab Emirates Snackat Cafe Full time

    A hospitality group of companies is looking for Administrative Assistant position to be filled on URGENTLY purpose.Job Description not restricted:Office Management: Maintain and organize administrative systems, including filing, record-keeping, and document management.Customer Services: Provide excellent customer service, answering inquiries, handling...

  • IT Administrator

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Alghad Full time

    Please note that you still haven't applied to this job. Kindly click the "Apply Now" button to send your job application and CV. You must first log in before applying to jobs. The purpose of this position is to ensure, and implement regularity and control over UNITED GULF overall IT related requirements. The IT Administrator's roles, responsibilities and...


  • Sharjah, Sharjah, United Arab Emirates Al Marwan Group of Companies Full time

    We are Hiring for Product Support Executive - After Sales Support - to join our team.Job Duties: Prospect and develop assigned accounts and provide parts and service to meet customer needs. Establish and maintain closeworking relationships with customers at all levels. Introduction of Al Marwan parts and service capabilities to all customers. Make routine...

  • IT Administrator

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates United Gulf Equipment & Machinery Full time

    The purpose of this position is to ensure, and implement regularity and control over UNITED GULF overall IT related requirements. The IT Administrator's roles, responsibilities and authorities are defined in order to be incorporated into the existing IT activities. For this, UG has identified an IT Administrator, whose roles and responsibilities are listed...


  • Sharjah, Sharjah, United Arab Emirates Precision Hire Solution Full time

    Who we are:Al Marwan Group is a holding company established in 1978. With a diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting, and Heavy Machinery trading of both brand new and used equipment for the Construction, Mining, Oil, and Gas industries.We are currently seeking a highly skilled and motivated Product...


  • Sharjah, Sharjah, United Arab Emirates United Arab Bank Full time

    Job Purpose:Perform and/or oversee a variety /a broad range of associated administrative services such as staff support, planning activities, coordinate and facilitate meetings, program function and /or special events as appropriate as well as , leverage extensive business unit knowledge to support the unit's program of work and facilitate the delivery of...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Date:27-Apr-2023Company:Air Arabia PJSC (G9)Location:Sharjah, AECountry:AEJob PurposeProvides administrative and logistics support to the sales team and GSAs in the assigned region ensuring smooth workflow. Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per adopted procedures and in line...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Coordinator – Sales Support Jobs in Sharjah | Air Arabia CareersFor More Top Organization Jobs Click HereDescription:Provides administrative and logistics support to the sales team and GSAs in the assigned region ensuring smooth workflow. Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per...


  • Sharjah, Sharjah, United Arab Emirates Iconic IT Full time

    The Greenplum DBA will administer the Greenplum infrastructure for the organization, as well as multiple development and test infrastructures. The Administrator will also be involved in advanced support and administer Greenplum cluster providing support for all administrative tasks such as user management, security planning and implementation, backups, disk...

  • HR Administrator

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Innov8 Products FZC Full time

    We are looking for an HR Administrator to support our PRO and Accounts department. You will act as the first point of contact for HR-related queries from employees.Ultimately, you should be able to ensure our internal departments support our employees while conforming to labour laws.Responsibilities- Assist the PRO in various tasks including:Keeping employee...


  • Sharjah, Sharjah, United Arab Emirates Al Nazha Gold & Jewellery Factory LLC Full time

    Currently hiring: Administrative assistant for our Manufacturing unit of Malabar Gold & Diamonds located in Sharjah with strong interpersonal skills and to provide overall administrative support.Job responsibilities include; Overall office administration. Greet and assist guests and employees. Assist in planning of events and meetings. Schedule department...


  • Sharjah, Sharjah, United Arab Emirates Creative Concrete Concepts Full time

    We are urgently looking for Admin Assistant to join our company in Sharjah.Visa Status Required: Cancelled /Visit Visa, UAE Spouse/Husband Visa.Responsibilities: Provides administrative support to ensure efficient operation of the office. Answers phone calls and supports visitors. Carries out administrative duties such as filing, typing, copying, binding,...


  • Sharjah, Sharjah, United Arab Emirates Al Fahim Group Full time

    Provide administration and operations support to the Sales & operations team to ensure smooth business flow and high customer satisfaction. Assist the sales team to manage schedules, distribution of sales documentation, respond to queries. Liaise between the department to develop and provide required MIS data information. Ensure monthly reports are developed...


  • Sharjah, Sharjah, United Arab Emirates Sharjah Islamic Bank Full time

    Careers for a Changing World of Islamic Banking.Infrastructure - System Administrator Posted On 14 Aug, 2023 Type Permanent Job Category IT- Infrastructure & OperationsJOB PURPOSE:The incumbent's primary role will be the day-to-day administration, management, and support of on-perm Windows Servers, MS Exchange, Citrix, VMware & Cloud Infrastructure in...