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Sr SPS Experience Manager, EMs, MENA Seller Success
3 months ago
Job ID: | Amazon Middle East and North Africa FZ-LLC
Are you looking for a new challenge in a fast-growing marketplace? We are looking for talented Program Manager for Emerging Marketplaces to lead as single threaded leader EMXO SP Support charter across Emerging marketplaces (IN, MENA, LatAm, APAC, EU3PX) and directly drive MENA & Turkey inputs on Seller Experience. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
Key job responsibilities
As a Program Manager, you will be responsible to build mechanisms to prioritize Seller experience, surface Trustbusters and drive solutions by building collaborative relationships with various business, product, program and operations teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will define strategy and key initiatives in roadmap across EMs and central teams, review performance on key KPIs, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.
The key responsibilities for these roles include:
* Drive global connects across key Emerging Marketplace leaders and program owners to identify synergies and creating best practice sharing
* Create mechanisms to coordinate a large group of local stakeholders to drive impactful project to completion
* Identify and analyze data on frequent basis to isolate issues, drive improvements with local and global teams, and prioritize competing program opportunities.
* Set up performance mechanisms and track performance.
* Conceptualize and drive program changes.
* Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit.
* Addressing barriers through problem solving and coordination with stakeholders.
* Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership.
* Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.
* Communicating performance, articulating root-cause analysis and linking to specific improvement areas.
* Incorporate best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience.
* Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
MBA
- Experience analyzing data and best practices to assess performance drivers
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- - Fluent in English
- - Excellent structuring and writing skills
- - Bachelor's Degree
- - experience leading scalable businesses
- - Analytical experience building and analyzing models using various tools
- - Project management experience and ability to drive priorities / results
Proven track record in the delivery of large scale complex cross-functional projects preferred in an optimization environment.
- Passionate about people and customers; you believe that a service can only be as good as its customers believe it to be
- Data driven with the proficiency to make the right decisions in a complex fast changing environment
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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