Technical Support Analyst

1 week ago


Dubai, Dubai, United Arab Emirates BigData Technology Solutions Full time
An Arab nationality - Fluent in both Arabic and English

Experience within the United Arab Emirates for at least 8 years

Manage and work on the technical support program, receive calls and solve problems on the IVANTI program. 4- Organize and manage the information technology technical support office to achieve the required goals necessary to ensure a certificate ISO27001 and ISO20000 certification

Experience in ISO20000 and ISO27001 certification standards.


To be a link to all users of information technology services and to provide the first level of technical support to resolve complaints and requests.

Service as soon as possible within the Service Level Agreement.

Experience in dealing with complaints, requests, problems and change requests. Requests.
Change

Monitoring, tracking and analyzing all reports and service requests and submitting periodic reports.

Following up and updating service users with the current status of reports and service requests related to them.

Linking all employees of the Information Technology Department and notifying them of information technology matters.

Issuing reports on reports, service requests, problems, and change requests.

Issuing KPI performance indicators reports

Assisting in improving knowledge management by writing documents for users to improve the self-service mechanism.

Updating the knowledge base and ensuring that there are solutions written in the system.

Notifying those concerned about repeated reports and supporting users to provide solutions to known errors according to instructions.

Make the necessary modifications to the devices database and ensure the correctness of the information. years of experience in maintaining computers and replacing parts.

Experience in using landesk RDC, MSRA, Teams remote communication tools,

Experience in managing content display screens (Magicinfo, Mvix Signage)

Experience in dealing with all virtual meeting programs, etc.) talk, cloud cisco, matrix, zoom, (Teams,

Experience in dealing with AV systems for meeting rooms.

Experience in dealing with point share systems (giving, deleting, and modifying employee permissions)

Experience in dealing with AD and ensuring that the database is updated.

Managing the printer management server (adding a new printer, updating the driver, modifying the printer properties.)

Experience in dealing with shared files (giving, deleting, and modifying employee permissions)

experience in dealing with console management ivanti ,dealing with Office 365 programs

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have experience dealing with console management IVANTI ?
  • How much is your notice period to join?
- what is your expected salary?

Application Deadline: 05/05/2023

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