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Support Analyst
1 week ago
Applicants are required to read, write, and speak the following languages: English, Arabic
Preferred Qualifications
Oracle is the #1 global provider of business software.
With a market-leading presence in over 175 countries, we may be a technology giant—but we operate with all the ingenuity of a start-up.
That's where you come in.Description:
What You'll Do
As a member of the Tier-1 Support Team, you will be responsible for supporting Oracle's internal and external clients by providing outstanding customer service and basic technical support in a level 1 call-center environment.
As a Customer Service Admin Support, you will:
- Adhere to client access, quality standards, and client notification policies and procedures.
- You will also be responsible for recognizing when to escalate issues by using applicable monitoring and troubleshooting tools.
- As you work with Oracle technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fastpaced team environment.
- Document investigation and issue resolution thoroughly and in a timely manner, and research and use a knowledge base of information to quickly understand and diagnose issues.
- Adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.
Required Skills/Experience:
What You'll Bring
Your versatility will be your greatest asset as you deliver mission-critical support and empower our customers to harness the full power of Oracle products
We also look for:
- At least 1 year of call center or phone support work experience.
- Fluent in Arabic and English.
- ITSM (e.g. Remedy & ServiceNow) experience.
- Experience working in a shiftbased environment.
Oracle is an Equal Employment Opportunity Employer. We don't just value differences—we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
Detailed Description and Job Requirements
As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means.
Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc.
to resolve issues.Job:
Support
Travel:
No
Location:
AE-AE,UAE-Dubai
Job Type:
Regular Employee Hire
Organization:
Oracle
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