Technical Support Analyst

1 week ago

Dubai, Dubai, United Arab Emirates Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Key Responsibilities:

  • Provide customer service by adhering to the TMTX customer charter.
  • Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.
  • Builds and configures infrastructure underpinning LAN services, as directed under supervision.
  • Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed.
  • Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting.
  • Reviews and updates basic and standard departmental documentation, as directed.
  • Assists with adherence to technology policies and compliance with all security controls, as directed.
  • Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed.
  • Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies.
  • Update Asset Management systems to reflect user hardware assignments and leverage other systems (AD, Patching System, AV) to audit, reconcile & correct invalid inventory data as directed.
  • Maintain asset information for budget and or refresh programs.
  • Enter orders into the procurement system and track approvals for updates.
  • All other duties as assigned.

Key Requirements:

  • Bachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered.
  • Typically No Relevant Experience Required. Previous experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plus.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you'll have access to an excellent benefits package, including:

  • Accommodation / transportation allowance
  • Private medical insurance for you and your family, noncontributory, in and out patient cover
  • 22 days holiday, plus all public holidays
  • Flexible working (hybrid model part from home, part from office)
  • Fridays 12pm finish time
  • Wellbeing initiatives with access to support services
  • Regular social events and charitable initiatives to give back to our community.

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