IT Technical Support

1 week ago


Dubai, Dubai, United Arab Emirates Careers International Full time

The IT Technical Support role is pivotal in ensuring the smooth operation of the information technology systems within a FastMoving Consumer Goods (FMCG) company. This position involves providing technical assistance and support to users troubleshooting hardware and software issues and maintaining IT infrastructure to maximize productivity and minimize downtime. The IT Technical Support specialist serves as the frontline contact for resolving ITrelated problems and enhancing enduser satisfaction.

Key Responsibilities:

  1. User Support:
    • Provide technical assistance and support to endusers via phone email chat or inperson addressing hardware software and networkrelated issues.
    • Diagnose and troubleshoot problems reported by users utilizing remote access tools and diagnostic utilities to identify root causes and implement solutions.
    • Guide users through stepbystep solutions document resolutions and follow up to ensure issues are fully resolved and user satisfaction is achieved.
  2. Hardware and Software Maintenance:
    • Install configure and maintain computer hardware peripherals and software applications ensuring compatibility functionality and security.
    • Perform routine maintenance tasks such as software updates patches and system upgrades to keep IT infrastructure current and secure.
    • Coordinate with vendors and service providers for equipment repairs replacements and warranty support as needed.
  3. Network and Systems Administration:
    • Assist in the administration and maintenance of network infrastructure including routers switches firewalls and wireless access points.
    • Monitor network performance troubleshoot connectivity issues and implement network security measures to protect against unauthorized access and data breaches.
    • Administer user accounts permissions and access controls ensuring compliance with company policies and regulatory requirements.
  4. Documentation and Knowledge Management:
    • Maintain accurate records of IT assets configurations and software licenses utilizing asset management and documentation tools.
    • Document technical procedures troubleshooting steps and best practices to create a knowledge base for future reference and training purposes.
    • Provide training and guidance to endusers on IT systems applications and security protocols to enhance their technical proficiency and awareness.
  5. IT Project Support:
    • Collaborate with IT team members on projects and initiatives providing technical expertise and support for implementation testing and deployment activities.
    • Participate in the evaluation and selection of IT solutions hardware and software conducting research and testing to assess compatibility and functionality.
    • Assist in the rollout of new systems upgrades or technologies ensuring smooth transitions and minimal disruption to business operations.

Qualifications and Skills:

  • Bachelors degree in information technology computer science or a related field; relevant certifications such as CompTIA A Network or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.
  • Proven experience in IT technical support roles preferably in a corporate environment or within the FMCG industry.
  • Strong technical proficiency in troubleshooting hardware software and network issues across Windows and/or macOS environments.
  • Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for service management.
  • Excellent communication and customer service skills with the ability to explain technical concepts to nontechnical users and collaborate effectively with colleagues.


-Bachelor\'s degree in information technology, computer science, or a related field; relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous. -Proven experience in IT technical support roles, preferably in a corporate environment or within the FMCG industry. -Strong technical proficiency in troubleshooting hardware, software, and network issues across Windows and/or macOS environments. -Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for service management. -Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with colleagues.

  • Dubai, Dubai, United Arab Emirates Technical Concept GmbH Full time

    Technical Support Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to... At ABB, we are dedicated to addressing global challenges. Our core values: care,...


  • Dubai, Dubai, United Arab Emirates Techsoft & Digital IT Group Full time

    Responsibilities- keep computer systems running smoothly and ensure users get the maximum benefit from them- monitor and maintain computer systems and networks- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues- troubleshoot system and network problems, diagnosing and solving...


  • Dubai, Dubai, United Arab Emirates Resolution IT Full time

    Resolution IT are a global managed services provider supporting a range of clients across many industries including financial services, professional services and much more.We are seeking are seeking an experienced IT professional to join the team as Technical Services Manager in our Dubai team. This is an exciting role which combines leadership, client...

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates TXM Manpower Solutions Full time

    Responsibility:The employee is responsible for providing technical assistance and support to users of computer systems, software, and hardware. This may involve answering questions, troubleshooting problems, installing and configuring software, and providing technical support over the phone or in person.Some specific responsibilities of a technical IT...

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    Our client a leading multinational corporation based in Dubai, specializing in IT and customer support services. They pride ourselves on our innovative approach to technology and our commitment to excellence in customer service. To further enhance our service quality and operational efficiency, we are looking for a highly motivated and skilled Bilingual...


  • Dubai, Dubai, United Arab Emirates Careers International Full time

    The IT Technical Support role is pivotal in ensuring the smooth operation of the information technology systems within a FastMoving Consumer Goods (FMCG) company. This position involves providing technical assistance and support to users troubleshooting hardware and software issues and maintaining IT infrastructure to maximize productivity and minimize...

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates VAM Systems Full time

    Job Description We are currently looking for Technical Support - Banking for our UAE **operations with the followingTechnical Support Services Required: Manage & Support Branch Production and Test systems which covering Technical & business Analysis- and vendor coordination for Configuration / Implementation of Bug Fixes, Unit & Integration Testing,...


  • Dubai, Dubai, United Arab Emirates HamdanGlobal Full time

    Our team is hiring IT technical support for FMCG Business in Dubai, Diagnose and troubleshoot technical issues, including account setup and network configurationPay: AED4, AED5,000.00 per month


  • Dubai, Dubai, United Arab Emirates IT Max Global Full time

    "As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our VIP clients for various software applications. You will work closely with our development and operations teams to ensure the smooth functioning of our applications and timely resolution of any issues that may...


  • Dubai, Dubai, United Arab Emirates IT Max Global Full time

    "As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our VIP clients for various software applications. You will work closely with our development and operations teams to ensure the smooth functioning of our applications and timely resolution of any issues that may...


  • Dubai, Dubai, United Arab Emirates IT People Full time

    Job DescriptionThe DC Technical Manager with experience in people management, technical support as well as datacenter operations is responsible for the maintenance of Electrical & Mechanical Systems in the DCs and ensure support for the other departments for the smooth running of the Data Center.He shall physically attend the critical system maintenance as...

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates KTC International LLC Full time

    We are Hiring for Technical Support Coordinator to join our team.Minimum 5 to 6 years of experience to work with any Technical or System integrator company in UAE.Bachelor Degree in Computer Science/Information Technology / Electronics Engineering.Technical Knowledge: Excellent technical and IT skills. Knowledge of ELV systems, security systems et.Good...

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Smart Matrix General Trading L.L.C. Full time

    We are looking for IT / Technical Support staff for our various Projects all over UAE and GCC.Job requirement is the installation at Multiple Sites; including:Physical Installation of Electronic Equipment (Windows & Android based devices) IP Network Setup & Configuration Control Software Installation & Configuration System Testing & Adjustments User-Training...


  • Dubai, Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    Setting up user accounts and profiles for the clients Generating reports Diagnosing and fixing network problems and hardware or software faults Keeping a record of issues and faults along with solutions, for future reference.Qualifications: Basic understanding of computer hardware and software 2+ years of experience Software and hardware support Professional...

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Sevis Facilities Management Full time

    Required - Technical Support - WeighbridgeLocation -DubaiSalary - Upto FAT(Depending on experience)Job Types: Full-time, PermanentSalary: AED1, AED2,000.00 per month

  • Technical Support

    1 week ago


    Dubai, Dubai, United Arab Emirates SpurSol Full time

    _Job Description:_: Provide technical assistance to customers of digital channels, guaranteeing that cases, claims or opportunities for improvement are resolved in compliance with the objective service levels to generate an excellent user experience for our customers, in addition to generating initiatives of continuous improvement in the processes and...


  • Dubai, Dubai, United Arab Emirates Sisco Jobs Full time

    Job Title: Technical Support EngineerLocation: United Arab EmiratesJob Type: Full-TimeIndustry: Information Technology, TelecommunicationsJob Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking...


  • Dubai, Dubai, United Arab Emirates ASSA ABLOY Group Full time

    Technical Support Engineer | ASSA ABLOY Group DubaiASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY's innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people...


  • Dubai, Dubai, United Arab Emirates Easygenerator Full time

    As a Technical Support Specialist, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. You will role will be oriented toward technical task requested by clients, such as...

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates IT Corner Full time

    Job descriptionOur company is looking for IT Support with the following skills; Based in Abu Dhabi Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) Experience in deploying and maintaining Windows Server Presentable with good English command Reporting Skills Self-Managed and Motivated Valid Visit...