Loyalty Value Proposition Manager Jobs In Dubai UAE 2023
1 week ago
As Loyalty Value Proposition Manager you will be responsible for assessing, executing, and iterating the Loyalty Customer Value Proposition; brought to Chalhoub customers, brands & partners via our loyalty programme Muse.
Your role is all-important to ensure that the Loyalty programme has an industry-defining and market-shaping value proposition reflective of our customer's pains, needs want and expectations and the latest trends.
Responsibilities:
You will be critical to realising the vision of Loyalty and will play a fundamental role in its strategy development and execution.
Play an active role in evaluating and iterating on the loyalty programme design based on in-depth quantitative and qualitative assessmentsIdentify new opportunities for enhancement of the loyalty CVP based on quantitative and qualitative assessments reflective of the latest trends in the market, anticipated customer behaviour, etc.
Define, oversee and participate in the execution roadmap for new features identified, e.g., solutions (including technical elements), alignment discussions with internal stakeholders, programme management to execute, identify issues, escalate for de-bottlenecking, etc.
Execute on the Loyalty Customer Value Proposition; e.g., design annual/quarterly/monthly execution plans for robust execution, maintain internal stakeholder relationships (within Loyalty and across the group), serve as the initial point of contact for external partners, identify external partners to enhance the CVP, etc.
Design and manage policy terms and conditions to drive CVP executionAssist in planning budget allocation for CVP design and delivery; responsible for monitoring budget allocation and proactively highlighting any issuesRequirements:
Loyalty programme experience across any industry of 5+ years; with demonstrated experience across both strategy/design thinking and executionPreferable mix of both retail and e-commerce experienceAt least 2+ years of experience handling a team with minimum 3 direct reportsExperience working for, or with customer enterprise technology, ideally including Loyalty Management system and data sources.
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