Senior Lead – Customer Value Proposition RBWM International Jobs In Dubai UAE 2023

2 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Full time
Senior Lead – Customer Value Proposition RBWM International Jobs In Dubai UAE 2023 | Emirates

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Description:

AVP Customer Value Proposition RBWM International will be responsible for designing, developing, and supporting countries in customer value proposition for RBWM International Markets (KSA, Egypt, India, London & Singapore), with the purpose of maximizing growth, market share & profitability for the business.

Responsibilities:
  • Customer insight ownership and development for international markets
  • Identify gaps and carry out enhancement of retail products, segment propositions and digital banking capabilities
  • Design & Development of Value Proposition based on customer segmentation e.g., mass, emerging affluent, affluent, private banking
  • Digital customer value proposition & strategy development – input on digitalization, mobile platform etc.
  • Portfolio management – e.g., customer value deepening, retention, loyalty, proactive retention etc.
  • Cross-sell improvement by running targeted campaigns on existing customers
  • Customer Lifetime Value optimization by geographies & businesses segments.
  • Build cross-border and non-resident customer programs.
Requirements:
  • 8-10 of professional experience
  • 4-5 years of Portfolio/Proposition/Product management experience in retail banking preferred
  • Strong analytics background is a must with deep understanding of customer proposition development
  • Successful track record of identifying new business/revenue growth opportunities, develop/design the growth plan and perfect execution to achieve results
  • Local market knowledge advantage. Multi country experience preferred.


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